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Ford Motor Company Logo Ford Motor Company · Customer Service

Telephone Collections Executive

Mexico, Naucalpan de Juárez · Job Posted May 05, 2026
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Job Description

At Ford, we are not just a car company; we are a movement. We are undergoing a massive transformation to lead the electric and digital revolution. This requires a culture of speed, purpose, and—above all—integrity. Our Ready, Set, Ford mindset means we are prepared for the challenges of tomorrow, we are set on our goals of innovation and belonging, and we are moving forward together. At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls. This role requires a high level of negotiation, persuasion, and analytical skills to handle objections and payment clarifications.

Job Responsibility

  • Execute established collections strategies on a daily basis
  • Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries
  • Accurately and promptly record all interactions and actions in the system
  • Handle objections skillfully, demonstrating a high level of negotiation and persuasion
  • Identify and manage payment clarification cases, ensuring alignment with internal processes
  • Analyze data to improve the effectiveness of collections and proactively solve problems

Requirements

  • Bachelor's degree in Economics-Administrative areas or related fields (In progress or completed)
  • Previous experience in credit collections, customer service, or related roles
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