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Telephone Advice Assessor

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Maidenhead/ Bracknell

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Contract Type:
Not provided

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Salary:

24377.00 GBP / Year

Job Description:

Telephone Advice Assessor – Citizens Advice East Berkshire. Citizens Advice East Berkshire (CAEB) is looking for a Telephone Advice Assessor to join our Advice Service team and help people access trusted, independent advice at times of change.

Job Responsibility:

  • First point of contact for clients
  • support people over the telephone to understand their situation, identify priorities, and explore practical options
  • provide clear and accurate information
  • help clients make informed decisions
  • act on their behalf or refer them to specialist services
  • maintain high‑quality case records
  • work closely with colleagues to ensure consistent, client‑focused support

Requirements:

  • Experience in customer service, call handling or similar work
  • approachable
  • non‑judgmental
  • committed to making a positive difference
  • interest in social welfare issues
  • willingness to learn

Additional Information:

Job Posted:
January 20, 2026

Expiration:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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