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Telephone Advice Assessor – Citizens Advice East Berkshire. Citizens Advice East Berkshire (CAEB) is looking for a Telephone Advice Assessor to join our Advice Service team and help people access trusted, independent advice at times of change.
Job Responsibility:
First point of contact for clients
support people over the telephone to understand their situation, identify priorities, and explore practical options
provide clear and accurate information
help clients make informed decisions
act on their behalf or refer them to specialist services
maintain high‑quality case records
work closely with colleagues to ensure consistent, client‑focused support
Requirements:
Experience in customer service, call handling or similar work