Telepharmacy Technician

• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy
• Overseeing pharmacy inventory management, including controlled substances
• Executing pharmacy ordering and day-to-day inventory management practices
• Responsible for monthly review of the Inventory Excellence Report
• Serving as point person for annual inventories, resets, and pharmacy-related components of AP Pulse Checks
• Receiving and acting upon all operational communications
• Improving total store service foundations
• Demonstrating growth mindset to support positive business outcomes
• Serving as a peer mentor for onboarding, training and development of new hires
• Collect information about a customer’s medical history as appropriate
• Ensures patient outreach calls are completed
• Attends to all patients and customers at Telepharmacy counter and phone calls
• Lives CVS Health's purpose and engages customers to learn about their health and medications
• Assists customers and facilitates audio/visual access to the Supervising Pharmacist
• Ensures compliance with CVS workflow procedures and standards
• Resolves customer complaints and ensures timely resolution of medication or insurance-related concerns
• Coordinates training and development of support staff
• Maintains a clean, organized and professional Telepharmacy department

• Must be at least 18 years of age
• Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states)
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification
• High school diploma or General Equivalent Development (GED) required
• State-level licensure requirements vary by state
• Regular and reliable attendance
• Attention and Focus: Ability to concentrate on a task over an extended period without being distracted
• Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
• Notice and understand customers’ reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
• Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as calculating day’s supply of a prescription
• Problem Resolution: Ability to judge when something is wrong or is likely to go wrong
• Choosing the best course of action when faced with a complex situation with several available options
• Physical Demands: Remaining upright on the feet, particularly for sustained periods of time
• Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area
• Lifting, scanning, and bagging purchased items
• Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
• Reaching overhead: able to stretch or reach out with the body, arms, and/or legs to grasp items
• Extending hand(s) and arm(s) multiple directions to place, move, or lift items
• Precision control: able to adjust machines to exact positions
• Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Able to orally communicate information and instructions to colleagues and customers
• Occasional lifting of up to a maximum of 30 lbs up to a height of 4 feet
• exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Experience in Inventory Specialist Role

• Affordable medical plan options
• 401(k) plan including matching company contributions
• Employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access