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Sigma Design Logo Sigma Design · IT - Software Development

TeleOps Support

United States, Burlingame 29.00 - 46.00 USD / Hour · Job Posted March 21, 2026
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Job Description

The TeleOps Support is responsible for ensuring the continuous operation of robotic systems by providing mechanical and software support to the Teleoperation team. This role helps unblock issues that could impact robot functionality, supports the execution of teleoperation tasks, and collaborates with engineers to maintain safe, efficient, and reliable robot performance.

Job Responsibility

  • Provide operational support to the TeleOps team, addressing mechanical and software-related issues to maintain robot uptime
  • Operate robotic systems remotely using teleoperation tools such as VR headsets, joysticks, and custom HMI devices
  • Monitor and assist with daily robot tasks, ensuring smooth and safe operations
  • Serve as a resource for troubleshooting and resolving operational blockers
  • Collaborate with engineers, operators, and data specialists to maintain operational consistency
  • Ensure adherence to safety protocols and operational standards
  • Assist with equipment setup, shutdown, and routine maintenance or checks
  • Follow Business Technology policies to protect sensitive data and reduce information security occurrences
  • Perform daily robot checks and fault recovery

Requirements

  • High school diploma or equivalent required
  • technical training in robotics, automation, or related field preferred
  • Minimum of 2 yrs of experience in operational support, robotics, or related technical roles
  • Proficiency in Python required for running basic scripts, diagnostics, or system controls
  • Experience with control interfaces such as VR headsets, joysticks, or haptic devices preferred
  • Mechanical and software operational capability – able to troubleshoot and support both mechanical systems and software to maintain robot functionality
  • Strong understanding of lab safety standards and ability to enforce compliance
  • Strong attention to detail and patience when performing precision-based tasks
  • Ability to follow procedures, adapt to new technology, and provide constructive feedback
  • Strong written and verbal English language communication skills
  • Excellent teamwork/interpersonal skills and the ability to communicate effectively
  • Demonstrated ability to work collaboratively, both within and outside one's own work group
  • Demonstrate commitment and adherence to Sigma Design Core Values
  • Pass a post-offer background verification

Nice to have

  • technical training in robotics, automation, or related field preferred
  • Experience with control interfaces such as VR headsets, joysticks, or haptic devices preferred

What we offer

  • competitive compensation
  • a 401(k) with up to 4% company match
  • quarterly bonus program
  • 15-days of accrued PTO
  • 9 company paid holidays
  • multiple options for medical insurance
  • dental insurance
  • voluntary benefits: vision, long-term disability, and life insurance
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