Telemetry Operations Leader Job at Microsoft Corporation (Multiple Locations)

Job Description

The Telemetry Operations Leader drives the operational backbone of the Telemetry Enforcement function, ensuring Microsoft’s cyber defense ecosystem has timely, accurate, reliable, and predictable telemetry to support investigations, incident response, detection engineering, and threat hunting. This role stewards the “telemetry services factory”: intake, prioritization, access brokering, dataset curation, operational inspection, and continuous improvement. This leader establishes the operational rhythms, SLAs/SLOs, governance patterns, and monitoring frameworks that enable high-scale throughput while ensuring consistent quality, transparency, and stakeholder alignment across CDO, Security Operations, Data Engineering, Platform teams, and partner organizations. Success is measured by improvements in cycle time, reliability, adherence to SLAs, clarity of access pathways, reduction of operational friction, and measurable uplift in analyst, investigator, and detection engineer productivity.

Job Responsibility

Own day-to-day operations for telemetry access, brokering, curation, and monitoring, ensuring the function consistently meets SLA/SLO targets and service expectations across clouds, tenants, and data types
Maintain and evolve predictable access pathways, reducing friction points and handoffs for analysts and engineers
Drive operational excellence through structured inspection rhythms, backlog transparency, and standardization of request types and service catalog items
Oversee the end‑to‑end intake → triage → greenlight → delivery pipeline for telemetry requests, ensuring the highest‑impact datasets and access paths are prioritized
Partner with upstream service teams to broker access accurately, escalate gaps, and drive engineering follow‑through when generation is required
Ensure prioritization decisions are transparent, value‑driven, and communicated broadly across the cyber defense ecosystem
Lead the development and operationalization of monitoring frameworks for telemetry coverage, data freshness, critical failures, and dependency health
Own dashboards and reporting for service health, cycle time, request volumes, SLA adherence, and failure clusters
Ensure rapid escalation paths for critical telemetry failures to technical owners
Systematize the operating model for data discovery, access, brokering, and curation
drive continuous improvements in throughput, first‑time‑right delivery, and reduction of manual effort
Partner with engineering teams to expand telemetry coverage, enhance tooling and automation, and improve dataset curation quality
Embed governance and ensure the function evolves alongside changing investigative and detection needs
Serve as connective tissue across CDI, TAP, Detection Engineering, Data Engineering, Platform Engineering, and stakeholders
Deliver clear narratives, executive summaries, and progress updates for leadership
Lead a multidisciplinary operations team responsible for intake, brokering, monitoring, curation operations, and service health management
Foster a culture of operational rigor, customer orientation, and continuous improvement

Requirements

Doctorate in Statistics, Mathematics, Computer Science, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response OR Master's Degree in Statistics, Mathematics, Computer Science, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response OR Bachelor's Degree in Statistics, Mathematics, Computer Science, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response OR equivalent experience
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Experience operating in incident response / cyber defense environments where “incident pace” and role clarity are essential
Experience working with security governance models that distinguish risk ownership from execution, and managing the seams between them
Demonstrated experience designing and operationalizing cross‑org operating models, including RACI, decision rights, escalation, and governance forums
Proven ability to run a portfolio of stakeholder relationships and drive structured collaboration frameworks that reduce friction
Strong executive communication: ability to synthesize ambiguity into crisp narratives and decision points. Operational rigor and systems thinking (service rhythms, governance patterns, repeatable processes)

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Telemetry Operations Leader

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