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Telemarketing Representative

United Kingdom, Birmingham · Job Posted March 19, 2026
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Job Description

We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

Job Responsibility

  • Follow up leads, primarily by phone, both new, excising and returning companies
  • Take inbound calls and pick up live chat enquiries
  • Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries
  • Grow and maintain the CRM system
  • Conduct targeted telephone campaigns for product groups sharing new updates and features
  • Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach
  • Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads

Requirements

  • A good telephone manner
  • Excellent communication skills
  • Strong administrative experience or transferable skills
  • Be confident using Microsoft office – word, excel and outlook

What we offer

  • 25 days holiday + Bank holidays
  • Company pension plan
  • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands
  • Comprehensive 4 week training program

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