Telecommunications Technician

The Telecommunications Technician supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will: Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals. Respond to user requests for assistance. Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations. Provide support and perform upgrades to platforms, train staff, and maintain daily logs. Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e., KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals). Provide network/end user item initial and recurring training for all users. Update networks/equipment and help ensure inventory is accurate. Ensure ticketing system is kept up to date on network/system trouble tickets. Route calls, transfer information, and handle administrative duties. Complete various tasks such as typing, checking, and recording information. Oversee the order and replacement of new hardware and software, including warranty claims. Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex). Assist in development/implementation of system documentation and operating procedures. Research the selection and installation of new network/switching equipment, including hardware and software.