CrawlJobs Logo

Telecommunications Specialist

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , New Haven

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Job offer has expired

Job Description:

We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.

Job Responsibility:

  • Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment
  • Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems
  • Collaborate with business stakeholders to design and implement call flows tailored to organizational needs
  • Develop and enhance system features to optimize performance and user experience
  • Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX
  • Analyze and resolve technical issues to minimize disruptions and maintain system reliability
  • Maintain accurate documentation of system configurations, processes, and troubleshooting steps
  • Support the integration and migration of users into upgraded communication platforms
  • Ensure compliance with industry standards and regulations, including ICD codes
  • Deliver exceptional service while addressing telecommunications-related inquiries and challenges

Requirements:

  • Experience with ICD-9, ICD-10, and CPT coding standards
  • Proficiency in post-payment processes and telecommunications systems
  • Strong analytical skills to identify and resolve technical issues effectively
  • Familiarity with Genesys and UCCX platforms is highly desirable
  • Ability to collaborate with stakeholders to develop solutions that align with business objectives
  • Excellent communication and interpersonal skills for providing user support
  • Proven ability to document system configurations and processes accurately

Nice to have:

Prior experience in a healthcare or social assistance environment is a plus

What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 19, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Telecommunications Specialist

T-Fiber Broadband Specialist

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer ...
Location
Location
United States , Amarillo
Salary
Salary:
30000.00 USD / Year ▼
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree: Business or Marketing (Preferred)
  • Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics. (Preferred)
  • Presenting and explaining complex product offerings effectively to potential customers. (Preferred)
  • Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets. (Preferred)
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics (Required)
  • Communication Exceptional verbal and effective written communication skills (Required)
  • Customer Engagement Strong ability to connect with customers (Required)
  • Market Insight: In-depth understanding of the telecommunications market dynamics and sales strategies (Preferred)
  • Negotiation Advanced negotiation capabilities (Required)
Job Responsibility
Job Responsibility
  • Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
  • Engages in post-sales follow-up with customers as needed to support an exceptional customer experience
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Fulltime
Read More
Arrow Right

Broadband Specialist

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer ...
Location
Location
United States , Alexandria
Salary
Salary:
30000.00 USD / Year ▼
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree Business or Marketing (Preferred)
  • Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
  • Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
  • Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
  • Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
  • Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
  • Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
  • Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Job Responsibility
Job Responsibility
  • Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
  • Engages in post-sales follow-up with customers as needed to support an exceptional customer experience
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Fulltime
Read More
Arrow Right

Broadband Specialist

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer ...
Location
Location
United States , Berea
Salary
Salary:
30000.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree Business or Marketing (Preferred)
  • Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
  • Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
  • Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
  • Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
  • Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
  • Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
  • Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Job Responsibility
Job Responsibility
  • Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
  • Engages in post-sales follow-up with customers as needed to support an exceptional customer experience
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Fulltime
Read More
Arrow Right

Broadband Specialist

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer ...
Location
Location
United States , Alexandria
Salary
Salary:
30000.00 USD / Year ▼
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree Business or Marketing (Preferred)
  • Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
  • Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
  • Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
  • Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
  • Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
  • Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
  • Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Job Responsibility
Job Responsibility
  • Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
  • Engages in post-sales follow-up with customers as needed to support an exceptional customer experience
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Fulltime
Read More
Arrow Right

Networking Telco Solutions Sales Specialist

HPE Networking Telco Solutions GTM Organization is looking for a Sales Specialis...
Location
Location
Germany , Ratingen
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or Bachelor's degree or equivalent
  • Knowledge of the Telco market and digital transformation journey
  • Account experience in the Communication Providers' segment
  • Experience in working with System Integrators, Solution Consulting Companies and Network Equipment Providers
  • Partner engagement experience
  • Cultural awareness, sensitivity and ability to work in multiple geographies
  • Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
  • Consultative solution selling and business development skills
  • Leadership and initiative in successfully driving sales - prospecting, negotiating and closing deals
  • Project management skills
Job Responsibility
Job Responsibility
  • Manage and develop the HPE Telco Solution business at major accounts in Germany and Austria, focusing in Deutsche Telekom, Vodafone and Telefonica with special attention on Subscriber Data Management and Telco Automation
  • Sell Telco software and solutions to support customers to operate and orchestrate reliable services in hybrid and virtualized environments
  • Build a broad network of industry relationships and contacts in targeted accounts and countries
  • Capture sales opportunities to increase the company's market share in accordance with HPE's strategy and execute on sales forecast
  • Set directions for business development and solution replication
  • Creates and grows reference customers
  • Work with HPE account management, presales and delivery teams
  • Collaborate with virtual team to orchestrate and sell complex customer solutions
  • Establish a professional and consultative working relationship with the client, including the C- level by developing a core understanding of the unique business needs
  • Deliver on assigned quota metrics and target to over-achieve the set quota with quarter KPIs
What we offer
What we offer
  • Competitive salary and extensive benefits package (pension scheme, insurances, company car, bike and car leasing, and other fringe benefits)
  • Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
  • Support for education, training, and career development
  • Diverse and dynamic work environment
Read More
Arrow Right

Collections Specialist

We have an exciting opportunity for a Collections Specialist to join our growing...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in B2B collections
  • Ability to overcome objections and offer solutions to resolve potential roadblocks
  • Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
  • Relationship-builder and strong listening skills
  • Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence
  • conveys sound judgment
  • builds trust
  • is collaborative, insightful, proactive, and future-focused
  • Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
  • Demonstrates integrity and the highest ethical standards in all aspects
Job Responsibility
Job Responsibility
  • Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires
  • Meet established collection objectives monthly
  • Collect and manage past due accounts for moderate to large sized business customers
  • Use various computer systems simultaneously
  • Build and maintain strong customer relationships and problem solve with the customer
  • Preparation of monthly collection reports and recommendations on credit memos and write off activities
  • Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
  • Review and comprehend contractual agreements with customers that govern the servicing relationship
What we offer
What we offer
  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Sr Government Solutions Specialist, SLED ANS Connectivity Sales

The Sr. Account Executive, Connectivity Product Sales is responsible for selling...
Location
Location
United States , Bellevue; Denver; Las Vegas
Salary
Salary:
155000.00 - 279700.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Bachelor's Degree Business or Technology degree preferred
  • 4 years of Business to Business (B2B) sales experience with high tech sales
  • 4 years selling complex product solutions as lead salesperson or customer facing Solutions Engineer, specifically focused on new logos or pure prospects
  • 4 years of experience in complex solutions/applications
  • Combination of 5 years sales and customer facing technical solutions experience
  • Technologically proficient in identified/specialized products
  • Demonstrated success of meeting and exceeded sales targets and sales leadership
  • Demonstrated experience selling product solutions into Fortune 500 & 1,000 accounts
  • Solid presentation skills
Job Responsibility
Job Responsibility
  • Selling the T-Mobile 5G Advanced Network Solutions portfolio including Hybrid and Private Networks, MEC, Fixed Wireless Solutions, and SD Edge capabilities
  • Working with companies to implement new business initiatives to drive strategic revenue and realize cost savings
  • Opportunity and account planning to identify new opportunities, managing their sales funnel, accurately forecasting their business, and closing new business
  • Collaborates with customer executives, strategic partners and internal T-Mobile resources to expanding share of wallet for product solutions used by T-Mobile customers
  • Working with customers and T-Mobile for Business sales teams to solve business problems through product solution selling
  • Driving the strategy and managing the entire sales cycle – from identifying the right solutions or partnerships and building a competitive value proposition to negotiating through close
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Associate Telecommunications Operations Specialist

The Associate Telecommunications Operations Specialist at NTT DATA is a pivotal ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field
  • Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role
  • Moderate level of experience in telecommunications wire line and wireless services
  • Developing understanding of client cost accounting methodologies
  • Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management
  • Excellent written communication abilities
  • Clear and concise verbal communication ability
  • Goal oriented while exhibiting persistence in follow up, escalation, and resolution
  • Excellent attention to detail and takes pride in delivering demonstrated results
  • Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables
Job Responsibility
Job Responsibility
  • Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls
  • Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
  • Keeps management updated of potential invoice processing issues
  • Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health
  • Assists with client or vendor escalations
  • Identifies any IT related issues and communicate them effectively via logging an ITSM ticket
  • Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management
  • Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures
  • Follows client invoice exception business rules and guidelines, as appropriate
  • Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed
  • Fulltime
Read More
Arrow Right