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Telecommunications Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New Haven

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Telecommunications Specialist to join our team in New Haven County, Connecticut. In this long-term contract role, you will play a vital part in managing and enhancing telecommunications systems within a dynamic environment. The position offers opportunities to collaborate with stakeholders and ensure seamless communication technologies are implemented and maintained.

Job Responsibility:

  • Provide Level 1 support by troubleshooting telecommunications issues and assisting end users with technical challenges
  • Configure and provision telecommunications systems to meet organizational needs
  • Collaborate with business stakeholders to design and optimize call flow processes
  • Develop and implement system enhancements to improve functionality
  • Maintain and support the Genesys platform, ensuring efficient operation
  • Assist in the transition and integration of users into new telecommunications platforms
  • Monitor system performance and address any technical concerns proactively
  • Document processes and provide training to users on system functionalities
  • Ensure compliance with healthcare industry standards and protocols

Requirements:

  • Proficiency in telecommunications systems such as Genesys and UCCX
  • Familiarity with ICD coding systems, including ICD CPT, ICD-9, and ICD-10
  • Strong troubleshooting skills with the ability to address technical issues efficiently
  • Experience in provisioning and configuring telecommunications platforms
  • Ability to work collaboratively with stakeholders to achieve communication goals
  • Knowledge of post-payment processes
  • Excellent organizational and documentation skills
  • Strong communication skills to interact effectively with users and team members
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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