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Robert Half is seeking a Telecommunications Lead to support and oversee enterprise telecom infrastructure for a globally recognized arts and cultural organization. This role will be responsible for leading telecom operations, managing vendors, and driving modernization efforts across voice, data, and unified communications platforms.
Job Responsibility:
Lead the design, implementation, and support of telecom systems, including: VoIP / UC platforms (e.g., Cisco, Avaya, Microsoft Teams Voice)
PBX systems and call routing
SIP trunking and carrier services
Oversee day-to-day telecom operations across multiple locations
Manage telecom vendors, carriers, and service providers (contracts, SLAs, escalations)
Drive telecom upgrades, migrations, or modernization initiatives
Collaborate with network, infrastructure, and security teams to ensure seamless integration
Monitor system performance, uptime, and call quality
troubleshoot and resolve issues
Develop and enforce telecom standards, documentation, and best practices
Support budgeting, forecasting, and cost optimization efforts
Ensure compliance with organizational security and regulatory requirements
Requirements:
5–10+ years of experience in telecommunications or unified communications
Proven experience leading or owning telecom environments in enterprise settings
Strong expertise in: VoIP technologies (SIP, RTP, call routing)
PBX systems (Cisco Call Manager, Avaya, or similar)
Unified communications platforms (e.g., Microsoft Teams Voice)
Experience working with telecom carriers and managing vendor relationships
Solid understanding of networking fundamentals (QoS, VLANs, WAN/LAN)
Ability to troubleshoot complex voice and connectivity issues