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Telecommunications Lead

United States, Brentwood · Job Posted April 01, 2026
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Job Description

Robert Half is seeking a Telecommunications Lead to support and oversee enterprise telecom infrastructure for a globally recognized arts and cultural organization. This role will be responsible for leading telecom operations, managing vendors, and driving modernization efforts across voice, data, and unified communications platforms.

Job Responsibility

  • Lead the design, implementation, and support of telecom systems, including: VoIP / UC platforms (e.g., Cisco, Avaya, Microsoft Teams Voice)
  • PBX systems and call routing
  • SIP trunking and carrier services
  • Oversee day-to-day telecom operations across multiple locations
  • Manage telecom vendors, carriers, and service providers (contracts, SLAs, escalations)
  • Drive telecom upgrades, migrations, or modernization initiatives
  • Collaborate with network, infrastructure, and security teams to ensure seamless integration
  • Monitor system performance, uptime, and call quality
  • troubleshoot and resolve issues
  • Develop and enforce telecom standards, documentation, and best practices
  • Support budgeting, forecasting, and cost optimization efforts
  • Ensure compliance with organizational security and regulatory requirements

Requirements

  • 5–10+ years of experience in telecommunications or unified communications
  • Proven experience leading or owning telecom environments in enterprise settings
  • Strong expertise in: VoIP technologies (SIP, RTP, call routing)
  • PBX systems (Cisco Call Manager, Avaya, or similar)
  • Unified communications platforms (e.g., Microsoft Teams Voice)
  • Experience working with telecom carriers and managing vendor relationships
  • Solid understanding of networking fundamentals (QoS, VLANs, WAN/LAN)
  • Ability to troubleshoot complex voice and connectivity issues

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan

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