Telecommunications Engineer Job at Robert Half (Hartford)

Job Description

We are looking for a Telecommunications Engineer to support and enhance enterprise voice and unified communications systems in Hartford, Connecticut. This role focuses on designing reliable telecommunications solutions, maintaining voice-related platforms, and resolving complex telephony and network issues across wired and wireless environments. The ideal candidate brings strong engineering judgment, clear documentation skills, and the ability to work effectively with users and stakeholders in a fast-paced technical setting.

Job Responsibility

Design, configure, and improve enterprise telephony and unified communications environments to align with operational and business needs
Administer voice messaging platforms and related communication systems, including upgrades, maintenance, and performance tuning
Diagnose and resolve advanced issues involving wired and wireless telephony equipment as well as associated network components
Develop technical standards, implementation documentation, process flows, and engineering recommendations for convergence and communications solutions
Coordinate software and hardware deployments, change plans, testing activities, and implementation schedules for telecommunications initiatives
Maintain accurate records for telecommunications assets, including equipment, spare parts, and critical supplies
Partner with users, stakeholders, and vendors to translate business needs into practical technical designs and system requirements
Provide guidance and training to end users and support team members on telecommunications tools, systems, and best practices
Deliver third-level support and participate in on-call coverage as needed to ensure continuity of communications services

Requirements

Minimum of 7 years of hands-on experience designing, configuring, administering, and supporting voice and data communications systems
Demonstrated expertise in telecommunications engineering, including hosted voice technologies and Avaya platforms
Strong working knowledge of unified communications, voice messaging systems, and converged voice/data environments
Ability to troubleshoot moderate to highly complex telephony and networking issues with a methodical, analytical approach
Experience creating technical documentation such as system designs, procedures, test plans, and change implementation plans
Effective communication skills with the ability to support users with varied levels of technical knowledge
Proven ability to manage multiple priorities independently while contributing to broader team objectives

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

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Telecommunications Engineer

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