Telecommunications Analyst III – POTS Transition Job at Robert Half (Houston)

Job Description

The Telecommunications Analyst III – POTS Transition supports the POTS Transition Team, which is responsible for implementing POTS (Plain Old Telephone Service) replacement solutions and coordinating field execution activities. This role focuses on managing end‑to‑end replacement efforts, including site coordination, service provider engagement, installation oversight, post‑cutover validation, and savings calculation. The position works closely with the Disconnect Coordination Team (DCT) to ensure timely execution of disconnect activities once replacement solutions are fully implemented.

Job Responsibility

Implement POTS replacement solutions at field locations
Coordinate with site contacts, service providers, vendors, and telecom carriers
Schedule and manage site surveys and oversee installation activities
Validate operational readiness following cutover
Calculate cost savings associated with completed POTS replacements
Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnects can proceed
Maintain effective cross‑functional communication to ensure accurate execution and alignment
Lead execution of POTS replacement initiatives across assigned locations
Gather and validate requirements in collaboration with site contacts and stakeholders
Coordinate site surveys, installation schedules, and service provider activities
Oversee replacement installations and confirm services are functioning as intended post‑cutover
Prepare and present findings, recommendations, and status updates to project leadership and stakeholders
Track progress, timelines, risks, and dependencies across multiple initiatives
Calculate and document realized cost savings tied to completed replacements
Maintain accurate records in designated tracking and reporting systems
Collaborate closely with the Disconnect Coordination Team (DCT) to enable follow‑on disconnect execution

Requirements

Minimum 10 years of experience in the telecommunications or network industry
Demonstrated hands‑on experience with legacy telecommunications services, including: Analog dial tone (POTS)
Legacy voice and data circuits
Experience working in analytical, operational, or technical support roles related to telecom or network services
Strong understanding of circuit‑based services, telecom billing concepts, and inventory/asset tracking
Proven ability to manage multiple initiatives, meet deadlines, and support reporting activities

Nice to have

Detail‑oriented with a strong focus on accuracy and quality
Self‑motivated, proactive problem solver with a strong work ethic
Strong analytical skills with the ability to interpret complex data
Excellent verbal and written communication skills
Ability to adapt and thrive in a fast‑paced, cross‑functional environment
Strong organizational skills and disciplined approach to project updates and documentation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Telecommunications Analyst III – POTS Transition

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