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We are seeking a professional and customer-focused Telecommunications Agent (AVS) to join our team in Phu Quoc, Vietnam. In this role, you will be responsible for providing exceptional customer service and technical support for our audio and video systems (AVS) within the telecommunications sector.
Job Responsibility:
Handle inbound customer enquiries regarding AVS products and services via phone, email, and chat
Troubleshoot and resolve technical issues related to audio and video systems
Provide clear and concise explanations of complex technical concepts to customers
Process customer orders, upgrades, and account changes accurately
Maintain up-to-date knowledge of telecommunications products, services, and industry trends
Collaborate with other departments to ensure seamless customer experience
Document customer interactions and technical solutions in the company's CRM system
Achieve and maintain high customer satisfaction ratings
Participate in ongoing training and development programmes to enhance skills and knowledge
Requirements:
Excellent communication skills in both Vietnamese and English
Proven experience in customer service or telecommunications support (preferred)
Strong problem-solving abilities and attention to detail
Proficiency in using telecommunications systems and audio-video equipment
Basic technical troubleshooting skills
Customer-oriented mindset with a passion for helping others
Ability to multitask and work efficiently in a fast-paced environment
Knowledge of current telecommunications industry trends and technologies
What we offer:
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
The ability to challenge the norm and work in an environment that is both creative and rewarding
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
A competitive package and plenty of development opportunities