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Telecommunications Agent (AVS)

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The Hoxton

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Location:
Vietnam , Phu Quoc

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a professional and customer-focused Telecommunications Agent (AVS) to join our team in Phu Quoc, Vietnam. In this role, you will be responsible for providing exceptional customer service and technical support for our audio and video systems (AVS) within the telecommunications sector.

Job Responsibility:

  • Handle inbound customer enquiries regarding AVS products and services via phone, email, and chat
  • Troubleshoot and resolve technical issues related to audio and video systems
  • Provide clear and concise explanations of complex technical concepts to customers
  • Process customer orders, upgrades, and account changes accurately
  • Maintain up-to-date knowledge of telecommunications products, services, and industry trends
  • Collaborate with other departments to ensure seamless customer experience
  • Document customer interactions and technical solutions in the company's CRM system
  • Achieve and maintain high customer satisfaction ratings
  • Participate in ongoing training and development programmes to enhance skills and knowledge

Requirements:

  • Excellent communication skills in both Vietnamese and English
  • Proven experience in customer service or telecommunications support (preferred)
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using telecommunications systems and audio-video equipment
  • Basic technical troubleshooting skills
  • Customer-oriented mindset with a passion for helping others
  • Ability to multitask and work efficiently in a fast-paced environment
  • Familiarity with CRM software and data entry
  • High school diploma or equivalent (required)
  • Relevant telecommunications certifications (desirable)
  • Knowledge of current telecommunications industry trends and technologies
  • Flexibility to work in shifts, including evenings and weekends, as required

Nice to have:

  • Relevant telecommunications certifications (desirable)
  • Knowledge of current telecommunications industry trends and technologies
What we offer:
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities

Additional Information:

Job Posted:
January 30, 2026

Work Type:
On-site work
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