Telecommunication Operational Support Coach

• Managing new starters within the business, ensuring they receive comprehensive support throughout their onboarding journey
• Maintaining high standards of quality and safety
• Contributing significantly to the overall performance of the Service Delivery team

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved
• To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities
• Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness
• Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams
• Make full use of the FPQS system for recording visits and registering issues and resolutions
• Support new engineers helping them adapt to the working environment and developing their skills and aptitude
• Maintain accurate Coaching Request and Buddy Dashboards
• Deliver local training in the form of coaching workshops as required. This can be either in-field or a need only basis in the Training School
• Provide technical guidance via phone, Teams, email, or 1‑1 interactions
• Carry out any planned field-based assessment and accreditation programmes as directed by the Operational Support Manager and the AM’s, GM’s
• Carry out the engineers’ Post Training Event evaluation, monitoring, and coaching and to support the delivery of customer commitments, and on-the-day technical assistance
• Carry out retrospective Quality Checks on engineers work under the direction of the Operational Support Manager
• Adhere to the M J Quinn Quality Standards

Company vehicle