Telecomm Tech IV Job at University of Rochester (Rochester)

Job Description

Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Manages cabling systems, switch rooms/ CER's, test equipment/tools/vans and oversees contractors, vendors and other technicians. Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network. Leads and mentors others, including scheduling, prioritizing work and scope management.

Job Responsibility

Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment
Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise
Manages cabling systems, switch rooms/ CER's, test equipment/tools/vans and oversees contractors, vendors and other technicians
Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network
Leads and mentors others, including scheduling, prioritizing work and scope management
Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a variety of hand tools and sensors
Implements, inspects and supports the University’s cable and equipment installation requirements and documentation standards
Maintains working knowledge of wide range of systems and technologies
Completes billing information and coordinates with peers to manage inventory levels
Maintains cable plant documentation
Follows identification standards for cable connections including CER line card documentation
Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions
Leads and mentors the work of others, including contractors, and creates simple work site schedules requiring time management, work prioritization and work scope management
Manages vendors in switch rooms, both at the University and at offsite locations
Uses independent judgment in decision making when faced with unique customer situations
Trains new team members and provides team mentoring
Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities
Completes overtime and after hours system upgrades, emergencies and customer requests as required
Provides direction and mentoring to junior-level technicians
Demonstrates skill sets by hands-on training
Provides escalated level of communication to various groups within University IT including Engineering, Project Managers, Designers, and Triage
Plans efficient daily delivery schedules for products and recyclables
Completes deliveries and pick-ups as required following established security practices
Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages
Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities
Other duties as assigned

Requirements

High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required
Safe use of hand tools and test equipment required
Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required
Exceptional customer service skills, including outstanding verbal and written communication skills required
Valid New York State drivers license required

Nice to have

Associate's degree in a related field preferred
Ability to diffuse difficult situations preferred
Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred
Demonstrated project management skills preferred
MA4000 upon hire preferred
ACD=MAT upon hire preferred

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Telecomm Tech IV

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