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University of Rochester Logo University of Rochester · IT - Administration

Telecomm Specialist I

United States of America, Rochester 26.90 - 37.66 USD / Hour · Job Posted February 21, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Leads the technical support that ensures stable and continuous service for faculty, staff, students and clinicians whose business functions rely on voice, data or video services in a 24x7 environment
  • Maintains expertise in and mentors others on current telephony and network technologies
  • Analyzes, triages, designs, installs, upgrades, monitors, tests and repairs telephone, data and video systems, as well as manages cable plant, switch rooms and CER's
  • Oversees contractors, vendors and other technicians
  • Programs telephone system features and functionality
  • Produces and updates voice and data system and process documentation
  • Diagnoses and resolves complex voice and data issues
  • Provides training to other technicians
  • Assists with developing strategies and implements process changes to support new voice, data and video technologies and infrastructure
  • Builds out new and upgrades existing telephone system infrastructure
  • Manages vendors to ensure appropriate planning, scheduling and acceptance testing

Requirements

  • High School diploma or equivalent and 5 years of practical experience, including previous technical experience
  • Safe use of hand tools and test equipment
  • Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms
  • Exceptional customer service skills, including outstanding verbal and written communications skills and ability to diffuse difficult situations
  • Valid New York State driver's license

Nice to have

  • Associate's degree
  • MA 4000, NEAX 2400, 9300 and 9500 Installation & Maintenance
  • ACD-MAT
  • UM8700 (voicemail) Administration & Maintenance
  • Advanced problem-solving techniques, including ability to troubleshoot telephony and network issues remotely
  • Demonstrated project management skills
  • Tele management system certification or equivalent training upon hire
  • Cable management system certification or equivalent training upon hire
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