Telecom Unified Communications Engineer Job at Robert Half (Chicago)

Unified Communications Engineer III

Location

United States , Los Angeles

Salary:

91536.00 - 151034.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

At least 5 years of system testing and integration experience and/or I.T. Telecommunications with the demonstrated experience on the following list of stated knowledge/experience/skills
Customer orientation- establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Timing and prioritization of production jobs to meet deadlines and regulatory compliance
Critical thinking skills and a team player
Strong communication (written and verbal), project management, and organization skills
Display effort on personal growth while contributing to the advancement of the department and company as a whole
Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, VRU, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR/CVP, WebEx, Jabber, and AVST)
Configure PG Explorer, CUCM Server
Knowledgeable in intelligence collection systems, identifying and gathering requirements, and supporting operational planning
Strong experience in TCP/IP, Microsoft Outlook email and PDA's

Job Responsibility

Lead support of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting
Assist in implementing ICM, CTI/CTIOS and Call Center Reporting
Help secure operation, as well as participate in disaster recovery preparation to ensure communications are in place
Contribute with disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of an outage
Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
Assist Helpdesk in areas concerning telecommunications and work with network administration to resolve connectivity issues
Be proactive with training and ensure that documentation is created so that junior staffs can grow and handle such issues with ease in the future
Troubleshoot, rebuild, recover and tune telecom equipment
Adhere to standard operating procedures (SOP's) to guarantee a stable environment
Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care's growth and success

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Unified Communications Engineer III

The Unified Communications Engineer III leads support of all administrative, pla...

Location

United States , Los Angeles

Salary:

91536.00 - 151034.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent education/experience)
At least 5 years of system testing and integration experience and/or I.T. Telecommunications
Demonstrated experience with Cisco UCCE/PCCE, VRU, UCM, CVP, VXML, SIP Trunking, Workforce management (WFM), Convergys IVR/CVP, WebEx, Jabber, AVST
Knowledge of configuring PG Explorer, CUCM Server
Strong experience in TCP/IP, Microsoft Outlook email and PDA's
Working knowledge in voice recording technologies such as NICE
Cisco Certification in Voice over Internet Protocol (VOIP)
Customer orientation
Timing and prioritization of production jobs to meet deadlines and regulatory compliance
Critical thinking skills

Job Responsibility

Lead support of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE/PCCE with an emphasis on CVP Scripting
Assist in implementing ICM, CTI/CTIOS and Call Center Reporting
Help secure operation and participate in disaster recovery preparation
Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
Assist Helpdesk in areas concerning telecommunications
Work with network administration to resolve connectivity issues
Be proactive with training and ensure documentation is created
Troubleshoot, rebuild, recover and tune telecom equipment
Adhere to standard operating procedures (SOP’s)
Work closely with business units/end-users, and vendors

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Lead Unified Communications Engineer

The Lead Unified Communications Engineer will be leading support in all administ...

Location

United States , Los Angeles

Salary:

121056.00 - 199742.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent education/experience)
At least 6 years of system testing and integration experience and/or Information Technology (I.T.) Telecommunications
At least 3 years of lead experience (process, program, or staff)
Customer orientation
Timing and prioritization of production jobs to meet deadlines and regulatory compliance
Critical thinking skills and a team player
Strong communication (written and verbal), project management, and organization skills
Display effort on personal growth while contributing to the advancement of the department and company
Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR, WebEx, Jabber, and AVST)
Demonstrate working knowledge in voice recording technologies such as NICE

Job Responsibility

Lead support in all administrative, planning, monitoring and integration aspects of Call Center Symposium, Converge IVR, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE/PCCE
Assist with planning the installation, configuration, and design of telecommunication devices and services
Help secure operation, and participate in disaster recovery preparation
Contribute with disaster recovery exercises
Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
Assist Helpdesk in areas concerning telecommunications
Work with network administration to resolve connectivity issues
Be proactive with training and ensure documentation is created
Troubleshoot, rebuild, recover and tune telecom equipment
Adhere to standard operating procedures (SOP’s)

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Mobile And Fixed Engineer 2nd Line with German

We are seeking a technically skilled professional to provide 2nd Line support fo...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced with operating systems, databases, and telecom‑specific applications (e.g. Microsoft systems, Linux, Cisco IOS, VMware ESXi, VMware vCenter)
Familiar with network technologies and protocols such as SIP, H.323, TCP/IP, and SNMP
Bring 1–2 years of relevant experience in a technical telecom or IT support environment
Hold completed higher education, preferably in a technical discipline such as Electronics and Telecommunications, Automation, Computer Science, or similar
Willing to undergo a German security clearance (sabotage protection check)
Demonstrate strong analytical, troubleshooting, and problem‑solving skills, with a collaborative and service‑oriented mindset
Proficient in written and spoken English

Job Responsibility

Deliver 2nd Line technical support for live telecom information systems across mobile and fixed networks
Analyse, develop, test, and modify software and hardware solutions to meet quality and response time requirements
Design, develop, and adapt customised software solutions within defined telecom frameworks
Identify and remediate software and hardware deficiencies of high complexity within operator networks
Configure, integrate, and optimise network software parameters in line with defined quality standards
Test software packages and applications in test environments and deploy validated solutions into production
Perform emergency remediation through software or hardware reconfiguration using telecom‑specific methods
Investigate and resolve complex technical incidents escalated from 1st Line, COPS, and SAC teams, providing permanent remediation
Monitor and evaluate system performance, carrying out preventive checks to identify latent issues
Manage customer and 1st Line work orders through the ticketing system, including SLA monitoring and reporting, in collaboration with managed service partners

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
23 days off

Fulltime

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Vbts Sn. Manager

The Head of VBTS is responsible for leading and coordinating business technical ...

Location

Albania , Tirane

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Telecommunications, Computer Science, Engineering, or related field
10+ years of experience in technical or product functions
Proven experience in managing teams and complex technical environments
In depth experience of influencing and shaping business strategy
Mobile and fixed Telecoms background
Experience of managing large-scale business planning and delivery activities
Experience of managing Enterprise customers
Strong technical expertise in telecommunications, IT infrastructure, and corporate network architecture (IP, SIP, WLAN, VLAN, ISDN, CPE, Unified Communications)
Proven leadership, team management, and stakeholder influencing skills, with the ability to align technology with business strategies
Excellent analytical, negotiation, and problem-solving capabilities

Job Responsibility

Lead and coordinate business technical support operations across multiple domains, including pre-sales, product delivery, fixed connectivity services, B/C deliverable, second-level support, field operations, and specialized enterprise or government projects
Pre Sales Design for bespoke and complex projects
Product Delivery Support
Fixed Connectivity and B/ C Support
Fixed Services and B/C 2nd Level Support
Field Support
Project Management
Managed Services
Leadership & Team Management

What we offer

All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
Health & Life Insurance
Additional Compensation Based on Performance
Private Pension
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us

Fulltime

Lead Telecommunications Engineer

Achieves maximum availability of the BHS Network Based Telecommunications Voice ...

Location

United States , Coral Gables

Salary:

85901.44 - 111671.87 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

Bachelors degree or relevant work experience
5+ years’ work experience and advanced knowledge of Cisco CUBE troubleshooting and configuration
5+ year’s work experience and advanced knowledge of Oracle eSBC/ECB is a major plus or substitute for CUBE experience
5+ years’ work experience and advanced knowledge of Cisco Unified Communications Manager call control and routing
3+ years’ work experience with Microsoft Teams Calling over Direct Routing and configuration of shared line resource accounts
Troubleshooting SIP messaging
Understanding and configuration of cloud contact centers
Project management with the ability to lead projects independently
Mentoring of junior engineers
Management of service tickets queues

Job Responsibility

Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation & maintenance of the equipment throughout the facilities
Assist network engineering staff in planning telecom infrastructure capacity build out and network optimization projects
Provide Voice capacity analysis to BHSF IT Product lines & external clients
Recommend, specify & implement technology solutions along with participation as a team member in Project implementations
Compilation & analysis of Network-Based statistical data into statistical reports for capacity planning
Assist the Director of Network / Telecommunication Manager with vendor contracts
Ability to design LAN/WAN Network-Based Voice solutions based on standard system design methodologies
Ability to perform advanced Network-Based Voice System Management functions
Provides technical support as needed, to assist in resolving network-Based & stand alone Voice specific problems: Handsets, hardware, software, Call routing response time problems
Ability to provide basic network administrative functions & application support on supported systems

Fulltime

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Select Country

Telecom Unified Communications Engineer

Job Description

Job Responsibility

Requirements

What we offer

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