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Robert Half Logo Robert Half · IT - Administration

Telecom Engineer

United States, San Ysidro · Job Posted May 27, 2026
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Job Description

We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.

Job Responsibility

  • Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments
  • Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations
  • Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts
  • Maintain service continuity across both legacy and cloud-based voice systems during transitional periods
  • Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance
  • Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production
  • Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents
  • Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments
  • Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience
  • Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service

Requirements

  • Demonstrated experience in telecommunications support and administration within a complex enterprise environment
  • Hands-on knowledge of VoIP technologies, including configuration, troubleshooting, and performance support
  • Practical experience working with Mitel systems in both operational support and transition scenarios
  • Strong working knowledge of Cisco Webex Calling and Genesys Cloud administration
  • Familiarity with Microsoft Intune for endpoint or device management tasks
  • Proven ability to troubleshoot issues methodically and determine underlying causes rather than only addressing symptoms
  • Ability to manage multiple priorities, take ownership of assigned work, and provide timely status updates
  • Strong communication skills and a customer-focused approach to technical support

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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