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Robert Half Logo Robert Half · IT - Administration

Telecom Engineer

United States, San Ysidro · Job Posted May 16, 2026
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Job Description

We are seeking an experienced Telecom Engineer with strong expertise in Cisco Webex Calling and enterprise telephony environments. This role will be responsible for administering and supporting voice systems, including creating stations, work groups, and call center groups, as well as leading troubleshooting efforts across telecom operations. The ideal candidate is a hands-on technical professional who can drive issue resolution, support end users, and help optimize call flow and voice infrastructure performance.

Job Responsibility

  • Administer and support telecom systems with a focus on Cisco Webex Calling
  • Create, configure, and manage stations, work groups, and call center groups
  • Provision users, assign devices, manage extensions, and maintain calling features
  • Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis
  • Monitor system performance and ensure reliable voice service delivery across the organization
  • Collaborate with IT teams, vendors, and business stakeholders to resolve complex telephony issues
  • Support call routing, auto attendants, hunt groups, and contact center-related configurations
  • Document telecom processes, changes, and troubleshooting procedures
  • Assist with telecom upgrades, migrations, and ongoing system improvements
  • Provide technical guidance and leadership during incidents and service-impacting events

Requirements

  • 3+ years of experience in telecom engineering or voice systems support
  • Hands-on experience with Cisco Webex
  • Proven experience creating stations, work groups, and call center groups
  • Strong ability to lead troubleshooting efforts and resolve telecom-related issues independently
  • Knowledge of VoIP, call routing, dial plans, and telecom administration
  • Experience supporting enterprise telephony environments
  • Strong communication skills and ability to work cross-functionally

Nice to have

  • Experience with Cisco collaboration or contact center technologies
  • Familiarity with call center operations and user support in a high-volume environment
  • Experience with telecom documentation, process improvement, and system optimization

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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