Telecare Team Leader

• provide leadership and operational support to a team delivering responsive telecare services during the night
• ensuring high standards of customer care, service delivery, and team performance
• supervising staff, monitoring performance, managing day-to-day operations, and ensuring service users receive a professional, compassionate, and effective service

• Experience leading, supervising, or managing a team, ideally within a telecare, customer service, contact centre, care, or emergency response environment
• A strong understanding of the needs of vulnerable adults and older people, including working alongside statutory services and partner agencies
• Previous management or supervisory experience gained within a customer-focused environment
• The ability to analyse performance data and use benchmarking information to drive service improvements and achieve positive outcomes
• Excellent communication, customer service, and problem-solving skills
• Strong IT, computer, and telephone-based communication skills
• The ability to remain calm, organised, and decisive in a busy and demanding environment
• A positive, energetic, and professional approach to leadership
• Full, current UK driving licence
• Access to a vehicle with business-use insurance
• Ability to work permanent night shifts on a rota basis, including weekends and bank holidays

Mileage expenses will be reimbursed for business travel