Tele Sales Manager, Wells Fargo

Wells Fargo

Location:
United States, Los Colinas

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Tele-Sales Sales Manager leads a team of sales professionals within a high-paced tele-sales center environment. This role is responsible for driving revenue through merchant acquisition sales, coaching team members, and ensuring customer's needs are met. The position requires a hands-on leadership style, often involving active floor presence and real-time engagement with staff and customers.

Job Responsibility:

Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
Identify opportunities for process improvement and risk control development to meet sales and referral goals
Coach and develop a positive and productive work environment
Coordinate and build relationships with business partners and review tracking and monitoring reports
Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
Manage allocation of people and financial resources for Contact Center Sales
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Contact Center Sales, or equivalent demonstrated through work experience, training, military experience, education
1+ years of Leadership experience
Management experience with ability to effectively manage and engage sales teams
Sales experience in tele sales and sustained sales experience with proven sales success
Familiarity with CRM systems and sales performance tools
Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies
Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Reporting and analytics experience using various reporting tools
Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways
Experience training and coaching sales agents
Knowledge and understanding of call routing and call reporting dynamics
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
This position is not eligible for Visa sponsorship
Must be able to work on-site (Tuesday – Thursday) Hybrid work schedule

Nice to have:

Bilingual skills are a plus
Merchant Services experience
Knowledge of acquisition, POS systems, and payment gateways

What we offer:

Competitive salary
Robust benefits package
Programs to support work-life balance and well-being
Rewarded for investing in community
Celebrated for being authentic self
Empowered to grow
Relocation assistance is not available for this position

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Tele Sales Manager