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The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.
Job Responsibility:
Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers
Proactively reach out to customers to uncover opportunities
Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume
Maintain a high level of knowledge about American Express products, processes, key internal partners and tools
Partner closely with Field Dedicated Portfolio Account Development team
Partner with specialized sales team for product cross-sell
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to
Requirements:
Bachelors degree strongly preferred
Excellent sales experience, 3 – 5 years minimum
Experience partnering with clients across various markets / industries
Experience in a highly-regulated industry
Strong customer relationship building skills
Consultative selling skills
Closing skills
Influence & persuasion skills
Demonstrating value skills
Results focus
Market, industry, & product knowledge
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
What we offer:
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers
Free and confidential counseling support through our Healthy Minds program