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Tecnico de Garantías

Mexico, Guadalupe · Job Posted February 20, 2026
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Job Responsibility

  • Review warranty charge backs
  • Create yearly warranty performance metric
  • Coordinate customer Warranty returns analysis
  • Monthly data preparations Targets vs. actual
  • Coordinate internal warranty meetings
  • Create and follow up Warranty action list
  • Translate and categories customer warranty claims for internal use
  • Prepare customer Warranty trends for Aptiv quality management
  • Coordinate 8D reports/ 1-pager reports
  • Collect and analyze customer repair data
  • Prepare and provide structured and prioritized warranty data to the responsible department either internally and/or externally to the Customer after each warranty claims (weekly or monthly) cut-off date
  • Reading and understanding the customer claims based on dealership comments
  • analyzing the data
  • develop Pareto / Payntercharts for each project by CPU, R/1000
  • Co-ordinate and conduct the necessary actions by using appropriate warranty tracking charts
  • Prepare warranty presentations for carline / engine subjects and present to the either internally and/or externally to the Customer

Requirements

  • Years of Relevant Experience: 3<5 yrs
  • Education Background: Bachelor's Degree
  • Languages : English – Customer language
  • Automotive experience preferable

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