Tecnico de calidad

Execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update

• Ensure customer satisfaction process
• Ensure customer KPI's performance
• Ensure customer complaint response on customer portals for all WFCC and CSE reports
• Ensure customer specific requirements and communication to plant
• Quality Alerts implementation
• Implement ICA (Interim Containment Action)
• Analysis of part returned due a Warranty issue
• Prepare a Customer Presentations for quality Issues
• Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels
• Monitor customer KPI performance, analyze data over weekly, monthly, annual periods
• Apply continuous improvement process to upgrade customer KPI’s, identify most relevant continuous improvement activities
• Perform corrective action process for customer KPI’s below target
• Ensure lessons learned database to capitalize learnings
• Coordinate with the multidisciplinary team the problem solving
• Control of all inventory available at pipe line
• First answer: 24H
• Ensure root cause analysis process completion
• Ensure the implementation of irreversible corrective actions
• Final answer with root cause identified and action plan defined: 14 days
• Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals
• Control of sorting services related of Customer complaints
• Coordinate RMA
• Containment: immediate
• Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification