Techops Transformation Lead - Ai Support

My client is a market-leading organisation and recognised industry leader operating within a high-volume, customer-centric environment. They are launching a major transformation programme to redesign how customer support is delivered, using AI, automation, and smarter operational design to improve service quality while scaling efficiently. This is a true end-to-end transformation role. You will establish a lean support function, select and implement the right AI-enabled support platform, and lead the full transition into a scalable in-house operation built for long-term growth. This is not a coordination role. We need someone who can lead with conviction, move quickly, make decisions in ambiguity, and take ownership from first principles through to full operational delivery. Speed is critical. The project must mobilise immediately, generate meaningful performance data quickly, and enable key strategic decisions within the second half of the year.