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TechOps at Prolific isn’t a traditional IT team; we’re lean, agile and engineering-driven. We don’t just maintain systems - we solve problems before they happen, automate relentlessly, and build solutions that help Prolificos do their best work. From internal infrastructure to tooling, security to automation, we take a proactive, hands-on approach to be an enabler for teams, making sure they have everything they need to move fast, make an impact and help Prolific scale. As a TechOps Specialist, you’ll be responsible for making sure everyone has the tools, technology and support they need to do their best work, whilst supporting the wider company in growing and scaling our team across the UK and US. You’ll handle onboarding and offboarding, provide direct technical support to our growing team of Prolificos, manage our fleet of macOS devices and our growing software stack, get involved in projects and initiatives across the company and much more. You’ll play a key role in the maintenance and security of the tools and applications our Prolificos depend on every single day, and make sure we remain compliant with the highest information security standards in everything we do. And as an early member of a growing team, you’ll be vital in supporting the growth of TechOps at Prolific as we continue to scale.
Job Responsibility:
Provide direct technical support to solve technical problems for everyone at Prolific
Set up new joiners with all of the accounts and systems they need for their first day, and run onboarding sessions to guide them through getting familiar with and using our internal tooling
Work within the TechOps team to implement solutions to technical problems and automate manual processes, enhancing the technical capabilities of the team
Write and develop documentation to support the work we’re doing and the processes we’re building
Managing the onboarding and offboarding of SaaS products, and own access controls for our systems on a daily basis
Support on wider company initiatives like the achievement of security certifications and enabling the company to scale at pace without technical blockers
Support supplier management, understanding how our suppliers work with our internal teams to ensure we get value for money, and work closely with teams to plan for and execute seamless renewals on time and within budget
Requirements:
Proven experience in a support capacity and demonstrable technical proficiency, particularly in troubleshooting macOS devices
Working knowledge of Google Workspace and mobile device management platforms like Kandji
Strong understanding of computer systems, networks, and technology infrastructure
Excellent problem-solving and troubleshooting skills
Ability to manage multiple projects and tasks simultaneously
Strong communication and collaboration skills
Experience in scripting and automation
Nice to have:
Knowledge of industry specific regulations, like Cyber Essentials, SOC2 and ISO 27001
Experience with scripting and using APIs to automate manual processes