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TechOps Specialist / IT Support Specialist

yokoy.io Logo

Yokoy

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk. In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

Job Responsibility:

  • Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity
  • Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users
  • Interface with vendors for repairs, warranty claims, and AppleCare tracking
  • Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations
  • Set up laptops and essential software for new hires, delivering a seamless onboarding experience
  • Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs
  • Support software installs, device shipments, office moves, and other day-to-day IT coordination needs

Requirements:

  • 3-5+ years in IT support or systems administration
  • Strong MacOS experience in a fast-paced or startup environment
  • Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software
  • Highly organized with a systems-oriented mindset
  • Bias for action and ability to troubleshoot, solve problems, and follow through independently
  • Friendly, clear communicator who can help teammates quickly and patiently

Nice to have:

  • Experience supporting hybrid teams or distributed environments
  • Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups
  • Past experience working with Apple Business Manager or zero-touch deployment tools
  • Passion for documentation, process improvement, and enabling others to solve simple issues themselves
  • Hands on experience with Oomnitza

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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