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Comfortable taking on tasks across all levels of technical support, from 1st line troubleshooting to 2nd and 3rd line issues
Experience in managing and troubleshooting Identity & Access Management (IAM) systems such as Okta or Microsoft Entra
Experience working with SSO technologies like OAuth, OIDC, or SAML
Experience leading a technical project involving the rollout or migration of MDM (Mobile Device Management) solutions across platforms (macOS, Windows, iOS, Android) and handling multi-stakeholder collaboration