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We are growing our small and efficient TechOps team. We are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.
Job Responsibility:
Provide delightful day-to-day technical support to all areas of the business
Troubleshoot and fix a wide range of technical issues
Collaborate closely with our Security team
Continually identify manual processes and automate them
Empower our people to help themselves by designing and building self-service solutions
Monitor and maintain all the tech in our offices around the world
Managing supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders
Requirements:
At least 5-7 years of solid enterprise IT experience
Confidence in articulating and implementing technical ability, particularly with enterprise-level SaaS tooling, customer support and automation
A team player who collaborates and works transparently
Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks
Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
Experience working with multiple teams and managing multiple stakeholders
Experience managing and deploying macOS, Windows, iOS, and Android at scale
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
Deep experience with Identity & Access Management, including nuances of SAML, OIDC, and OAuth, and hands-on experience with SCIM provisioning
Experience of designing and installing office networks (e.g., Cisco Meraki)
A conscientious approach and a passion for doing the right thing rather than the easy thing