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Octopus Energy Logo Octopus Energy · IT - Administration

TechOps Generalist

United Kingdom, Coventry · Job Posted February 18, 2026
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Job Description

We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence.

Job Responsibility

  • Provide delightful day-to-day technical support to all areas of the business
  • Troubleshoot and fix a wide range of technical issues
  • Collaborate closely with our Security team
  • Continually identify manual processes and automate them
  • Empower our people to help themselves by designing and building self-service solutions
  • Monitor and maintain all the tech in our offices around the world
  • Managing supplier relationships and the procurement process for SaaS and hardware
  • Lead and manage complex technical projects with multiple stakeholders

Requirements

  • At least 5-7 years of solid enterprise IT experience
  • Confidence in articulating and implementing technical ability, particularly with enterprise-level SaaS tooling, customer support and automation
  • A team player who collaborates and works transparently
  • Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks
  • Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
  • Experience working with multiple teams and managing multiple stakeholders
  • Experience managing and deploying macOS, Windows, iOS, and Android at scale
  • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
  • Deep experience with Identity & Access Management
  • Experience of designing and installing office networks
  • A conscientious approach and a passion for doing the right thing
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