TechOps Engineer Job at NTT DATA (Halifax)

New

Head of Technical Support

As the Head of Technical Support, you will lead and evolve Proscia’s global Tech...

Location

United States

Salary:

Not provided

Proscia

Expiration Date

Until further notice

Requirements

Extensive leadership experience in Enterprise SaaS environments, ideally in a regulated industry
Experience leading a team responsible for high-touch, Premium level Support
Strong technical credibility, with prior experience as a Support Engineer or leading technical support teams
Proven leadership experience (5+ years) managing and developing high-performing support organizations
Demonstrated ability to lead in a mature, metrics-driven environment, using data to inform decisions and improvements
Experience operating as both a people manager and strategic leader, balancing team development with long-term organizational planning
Track record of optimizing established processes, systems, and teams
Ability to lead effectively in a globally distributed organization across all timezones
Strong cross-functional collaboration skills and ability to influence stakeholders at all levels
Humble, servant leadership mindset with a focus on empowering teams and driving collective success

Job Responsibility

Own and evolve the strategic vision for Proscia’s global Technical Support organization, building on a mature operational foundation
Lead and develop a distributed team of experienced Support Engineers, fostering a high-performance, accountable, and customer-centric culture
Balance people leadership with strategic thinking, ensuring team growth, engagement, and long-term organizational effectiveness
Continuously refine support strategy, including prioritization, investment planning, and scalability to meet growing customer and business needs
Leverage established KPIs (e.g., SLAs, CSAT, response/resolution times) to drive performance, identify trends, and implement data-driven improvements
Partner with Customer Experience leadership on budget planning, capacity modeling, and resource allocation to maintain service excellence at scale
Collaborate cross-functionally with Product, Engineering, TechOps, and Customer-facing teams to improve product quality, reduce support burden, and enhance customer experience
Serve as the final escalation point for critical customer issues, owning executive-level communication both internally and externally, leading root cause analyses efforts, and ensuring timely, high-quality resolution and follow-through
Identify opportunities to optimize workflows, tooling, and automation to improve efficiency and proactive support capabilities
Champion a culture of continuous improvement, using metrics and feedback loops to raise the bar on service delivery and operational excellence

Fulltime

Technical Support Analyst

As a Level 1 Technical Support Analyst, you will be the first point of contact f...

Location

Isle of Man , Douglas

Salary:

Not provided

Stacuity

Expiration Date

Until further notice

Requirements

Degree (or equivalent) in IT, Computer Science, Networking, or related discipline - Desirable
Industry certifications such as CompTIA A+/Network+, ITIL Foundation, CCNA (or equivalent) - Desirable
Excellent written and spoken English - Essential
Customer support or service desk experience (or strong customer-facing experience with clear technical aptitude) - Desirable
Comfortable troubleshooting networking basics: IP addressing/subnetting, routing concepts, DNS, VPNs, firewalls, and packet flow - Desirable
Interest or knowledge in mobile networks and IoT connectivity
awareness of concepts such as APNs, SIM/eSIM, IMSI, and data sessions is beneficial - Desirable
Experience using ticketing systems and knowledgebases (e.g. Zendesk, Freshdesk, Confluence) is helpful - Desirable
Able to write clear, structured documentation and customer communications - Desirable
Strong organisation and attention to detail: accurate ticket notes, timelines, and follow-ups - Desirable

Job Responsibility

First-line customer support (L1): Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels
Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required
Provide timely, professional, and empathetic communications to customers - especially during incidents
Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality)
Ticket, incident, and communications management: Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes
Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates
Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely
Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions
Support portal and knowledge base: Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date
Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs

Fulltime

Senior DevOps Engineer - TechOps

We’re seeking a seasoned Senior DevOps Engineer to join a dynamic TechOps team s...

Location

United States , Beaverton

Salary:

63.00 - 70.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s degree + 8-9 years of directly relevant work experience
Alternative qualifications accepted: PhD/JD + 6 years | Master’s + 7 years | Associate’s + 9 years | High School + 10 years
AWS
Azure
GitHub
Puppet
Jenkins
SUSE Linux
Strong proficiency in scripting and configuration tool usage

Job Responsibility

Develop code, configure applications, and define job schedules for high-risk, highly complex requirements
Install software and updates for critical systems, executing and owning code deployment across all environments
Manage and troubleshoot large VM deployments using modern cloud infrastructure
Conduct performance monitoring and analyze results against established benchmarks
Create critical-path, high-risk, advanced and cross-functional technical designs
Contribute to overall architectural footprint, direction, and technical standards
Collaborate with cross-functional teams on integration needs and design solutions
Participate in database design ensuring consistent technical approaches
Approve and conduct design and code reviews
Establish, maintain, and apply coding/configuration standards and best practices

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Technical Operations Manager

We are seeking a Technical Operations Manager to own and mature security-focused...

Location

Canada , Toronto

Salary:

110000.00 - 130000.00 CAD / Year

Sokin

Expiration Date

Until further notice

Requirements

7+ years’ experience in Security Operations, Technical Operations, or Systems Engineering roles
Demonstrated experience operating security controls at global scale
Experience supporting distributed, multi-region organisations
Strong hands-on experience in blue-team security operations
Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)
Strong experience with Windows and macOS endpoint security and patching
Solid understanding of Zero Trust security principles
Strong scripting and automation skills especially in Powershell

Job Responsibility

Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers
Operate as a blue-team practitioner, supporting: Threat detection, investigation, and response
Security alert triage and incident handling
Root-cause analysis and remediation
Ensure effective incident lifecycle management, including containment, recovery, and post-incident reviews
Own and operate global security tooling, including: Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps)
Network Security
Security monitoring and alerting capabilities
Define and enforce global security operating standards for TechOps
Support privileged access and least-privilege access models globally

What we offer

Inclusive work environment
Agile, flexible working culture

Fulltime

Head of TechOps and IT

As our Head of Internal Technology and IT, you will architect and operationalise...

Location

Sweden , Stockholm

Salary:

Not provided

Legora

Expiration Date

Until further notice

Requirements

7-12+ years in operations, project management, systems management, solutions engineering, or process design in high-growth environments
Proven experience implementing software, building integrations, and automating workflows at scale using modern tooling and event-driven patterns
Strong technical fluency with the ability to design, deploy, and maintain event-based architectures in the cloud
Analytical, structured, and detail-oriented — with a deep love for simplification
Exceptional communication skills
able to align technical and non-technical stakeholders around outcomes
Comfortable with fast-moving priorities and owning outcomes in a dynamic environment
Experience with operational controls, quality standards, data governance, and building systems that withstand external review

Job Responsibility

Cross-Functional Operational Leadership: Collaborate closely with leaders, operational heads and the business to ensure systems and processes align with priorities and scale efficiently
Translate ambiguous operational needs into structured requirements, implementation roadmaps, and success metrics
Establish operational rigor across initiatives, enabling predictability, repeatability, and high-quality execution
Lead mission-critical projects end-to-end, balancing strategy with hands-on ownership
Champion operational simplicity and discipline across the organisation, ensuring teams operate with clarity and leverage
Serve as a key driver of operational simplicity, discipline, and efficiency across teams
AI-Enabled Systems & Software Implementation: Own and evolve the firm-wide operational tools that enable efficiency and scale
Design systems that are automation-first and built for accuracy, resilience, compliance, and data integrity
Implement robust governance, documentation, and lifecycle practices to ensure continuity and sustainable adoption
Ensure tooling contributes to visibility, decision clarity, and measurable business impact

Fulltime

Staff Software Engineer

The Staff Software Engineer on the Engineering team is responsible for the imple...

Location

India , Pune

Salary:

Not provided

LogicMonitor

Expiration Date

Until further notice

Requirements

8+ years of software development experience in commercial or enterprise applications
6+ years of full-time experience as a Java developer on Linux platform
BS or above degree in computer science or related field
Expertise with latest Java development framework and open-source tools
Extensive experience and knowledge with inner workings of JVM
Strong understanding of web application architectures, specifically Apache Tomcat
Experience in SaaS Product Development dealing with large volumes of data
Deep SQL / NoSQL database knowledge, including following databases: MySQL, Cassandra, and ElasticSearch
Extensive experience with one of the following Big Data technologies: Apache Spark, Kafka Streams, AWS Kinesis/Firehose
Experience designing large, complex distributed systems

Job Responsibility

Prioritize and plan for deliverables in an iterative development strategy, according to our 2 week scrum schedule & 1 week regression testing
Design, document, code, and test technical solution for new systems or enhancements to existing systems
Follow agile software development methodologies for implementation
Working with various teams in LogicMonitor to deliver software products that support LogicMonitor's business growth
Provides technical leadership mentoring and guidance at senior engineering levels and below
Trusted to represent the team to other functional teams
Coordination, Communication, and Collaboration between management, product, techops, support, developers
Envision system features and functionalities by analyzing business requirements
Troubleshoot and resolve product/application issues for escalated support cases
Collaborate with a diverse, distributed development organization

Fulltime

Application Support Engineer

We’re looking for someone to join our application support team to help with gett...

Location

Philippines; Indonesia

Salary:

Not provided

FrankieOne

Expiration Date

Until further notice

Requirements

An aptitude for digging into complex technical problems, working through processes, logs, and code
Acted as the first point of escalation for technical incidents, providing clear technical analysis and resolution plans
Explained to a room of developers and product managers how to implement something
Collaborated with Development, QA, and Support teams to ensure efficient issue resolution and deployment processes
Participated in on-call rotations if required and assisted with incident response and post-mortem reviews
Maintained and updated runbooks, knowledge base articles, and operational documentation
Experienced in API testing using Postman
2+ years’ experience in a technical role—software engineering, system administration, or testing
Worked with logging/monitoring tools like AWS Cloudwatch, Datadog, ELK stacks, or similar
Confidence working in a Linux environment using the command line to manage your day-to-day

Job Responsibility

Be an advocate. For Frankie, for the product, for our people and for our values
Customer-focused. Working with customers to help identify and capture issues and drive the resolution process to completion
Team player. Working with third-party developers to help them integrate into our platform, and provide feedback on how best to use our service. Working as part of the implementation team to help onboard new customers and ensure they’re set up correctly
Problem solver. Create and enhance existing playbooks for your colleagues, both current and future, on how to trace and solve problems. Work with the engineering team to help identify and address common problems for customers and yourself - you will have real input to the product and our roadmap

Fulltime

Technical Operations Manager

We are seeking a Technical Operations Manager to own and mature security-focused...

Location

Australia , Sydney

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

7+ years’ experience in Security Operations, Technical Operations, or Systems Engineering roles
Demonstrated experience operating security controls at global scale
Experience supporting distributed, multi-region organisations
Strong hands-on experience in blue-team security operations
Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)
Strong experience with Windows and macOS endpoint security and patching
Solid understanding of Zero Trust security principles
Strong scripting and automation skills especially in Powershell
Right to work in the jurisdiction they are looking to work in

Job Responsibility

Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers
Operate as a blue-team practitioner, supporting threat detection, investigation, response, security alert triage, incident handling, root-cause analysis and remediation
Ensure effective incident lifecycle management
Own and operate global security tooling
Define and enforce global security operating standards for TechOps
Support privileged access and least-privilege access models globally
Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally
Own MDM and device compliance across regions
Administer Azure Entra ID globally
Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification

What we offer

Inclusive work environment
Agile, flexible working culture

TechOps Engineer

NTT DATA

Location:
Canada , Halifax

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 24, 2026

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