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TechOps- Application support

India, Chennai · Job Posted March 23, 2026
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Job Description

The Tech Operations Engineer will support and maintain critical enterprise applications, including JIRA and Azure DevOps. The role requires 5+ years of experience in Tech Operations or Application Support, with expertise in patching and deployment processes. Strong communication skills and familiarity with cloud environments are essential. Join us to make a significant impact!

Job Responsibility

  • Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps
  • Perform patching, version upgrades, and maintenance of supported applications
  • Support deployment activities for Run applications, ensuring adherence to change management processes
  • Monitor application health and proactively address performance or availability issues
  • Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines
  • Maintain documentation for configurations, patches, and operational procedures
  • Ensure compliance with security standards and governance policies
  • Provide customer-focused support and timely communication during incidents and planned maintenance
  • Participate in on-call rotations and provide after-hours support when required

Requirements

  • 5+ years in Tech Operations or Application Support roles
  • Hands-on experience with JIRA, GitHub, and Azure DevOps
  • Strong understanding of patching, software version management, and deployment processes
  • Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines
  • Expertise in application administration and troubleshooting
  • Knowledge of ITIL processes and SLA adherence
  • Strong understanding of security and compliance practices
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Willingness to provide support during off-hours and weekends as needed

Nice to have

  • Experience with GRC platforms like MetricStream
  • Knowledge of Agile and DevOps practices
  • Exposure to automation tools for patching and deployments

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