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Technology Support Technician

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360 Resourcing Solutions

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Location:
United Kingdom , Chester

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

25989.00 GBP / Year
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Job Description:

Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software as well processes. To work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service.

Job Responsibility:

  • Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly
  • Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency
  • Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts
  • Liaise with suppliers and other partner organisations to assist with development, issue resolution and updates
  • Create and maintain clear documentation, guides, and training materials
  • Diagnose and resolve faults related to hardware and software across a variety of devices
  • Configure and maintain Intune policies for device security and compliance
  • Administer Microsoft 365 services, including Teams, SharePoint, and Exchange
  • Manage Active Directory Domain Services (ADDS) and related authentication systems
  • Support security initiatives, including patch management, vulnerability assessments, and adherence to compliance standards
  • Undertake ad hoc projects and work as directed by the Technology Manager
  • Ability to travel throughout Cheshire West & Chester

Requirements:

  • Microsoft 365 Fundamentals (MS-900)
  • Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments
  • Three years’ experience with IT 1st line support role
  • Excellent troubleshooting and critical thinking skills
  • Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
  • Understanding of cloud-first technologies and SaaS platforms
  • Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.

Nice to have:

  • Microsoft 365 Endpoint Administrator Associate (MD-102)
  • Microsoft Teams Administrator Associate (MS-700)
  • ITIL® Foundation
  • Experience in documenting user guides and procedure manuals
What we offer:
  • 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service
  • Free Brio Leisure gym membership
  • Exclusive discounts through the 'Brio Staff Shop' benefits platform
  • Free uniform & DBS check (if required)
  • Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile
  • Enhanced maternity and paternity leave
  • Favourable pension scheme
  • Internal health checks for over 40’s
  • Access the Employee Assistance Programme for free
  • Three paid volunteering days per year
  • Discounts on food and drink at our on-site café during working hours

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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