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Technology Support Technician

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360 Resourcing Solutions

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Location:
United Kingdom , Chester

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

27254.00 GBP / Year
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Job Description:

Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software as well processes. To work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service.

Job Responsibility:

  • Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments
  • Ensure smooth operation of hardware, software, and supporting infrastructure
  • Act as a liaison for business projects
  • Assist in training and digital transformation
  • Work with different levels of the business and partners to drive business transformation
  • End-User Support and Service Requests
  • Proactive Support & Automation
  • Project Delivery for digital transformation
  • Supplier Management
  • Knowledge Management
  • Hardware Maintenance and Troubleshooting
  • Endpoint Management with Intune
  • Administer Microsoft 365 services
  • Identity & Access Management
  • Cyber Security & Compliance
  • Undertake ad hoc projects
  • Perform any other relevant duties
  • Ability to travel throughout Cheshire West & Chester.

Requirements:

  • Microsoft 365 Fundamentals (MS-900)
  • Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments
  • Three years’ experience with IT 1st line support role
  • Excellent troubleshooting and critical thinking skills
  • Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
  • Understanding of cloud-first technologies and SaaS platforms
  • Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.

Nice to have:

  • Microsoft 365 Endpoint Administrator Associate (MD-102)
  • Microsoft Teams Administrator Associate (MS-700)
  • ITIL® Foundation
  • Experience in documenting user guides and procedure manuals
What we offer:
  • 25 days of annual leave per year, increasing to 30 days after 5 years
  • Free Brio Leisure gym membership
  • Exclusive discounts through 'Brio Staff Shop' benefits platform
  • Free uniform & DBS check
  • Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile
  • Enhanced maternity and paternity leave
  • Favourable pension scheme
  • Internal health checks for over 40’s
  • Employee Assistance Programme
  • Three paid volunteering days per year

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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