Technology Support Technician Job at 360 Resourcing Solutions (Chester)

Job Description

Technology Support Technician – Head Office – Brio Northgate. Hours: 37 per week. Contract: Permanent Full Time. Salary: £27,254 per annum.

Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments
Ensure smooth operation of hardware, software, and supporting infrastructure
Act as liaison for business projects
Assist in training and digital transformation
End-User Support and Service Requests
Proactive Support & Automation
Project Delivery
Supplier Management
Knowledge Management
Hardware Maintenance and Troubleshooting
Endpoint Management
Cloud & Collaboration Platforms
Identity & Access Management
Cyber Security & Compliance
Undertake ad hoc projects
Ability to travel throughout Cheshire West & Chester

Three years’ experience with IT 1st line support role
Excellent troubleshooting and critical thinking skills
Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
Understanding of cloud-first technologies and SaaS platforms
Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services
Microsoft 365 Fundamentals (MS-900)
Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments

25 days annual leave per year, increases to 30 days after 5 years
Free Brio Leisure gym membership
Exclusive discounts through 'Brio Staff Shop'
Free uniform & DBS check
Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile
Enhanced maternity and paternity leave
Favourable pension scheme
Internal health checks for over 40’s
Employee Assistance Programme
Three paid volunteering days per year
Discounts on food and drink at on-site café