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Technology Support Analyst

United States, Charlotte · Job Posted January 22, 2026
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Job Description

A temporary Technical Support Analyst position to assist existing IT Team which will be down a person in the months of February and March. The goal is to have someone in the office, Monday – Friday from 9AM-6PM to assist users with non-television production related issues with remaining staff cover on-air production hours.

Job Responsibility

  • Provides end user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals
  • Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues
  • Supports network infrastructure services for multiple locations
  • Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution
  • Organizes and executes office moves and asset reallocations
  • Performs OS imaging tasks and maintains standards for all platforms for studios
  • Performs preventative maintenance on all systems and equipment in order to ensure optimum performance
  • Manages phones and conference rooms
  • Printer management
  • Manage incoming tickets
  • Keep an inventory of equipment and ensure items are in stock and accounted for

Requirements

  • Common knowledge of IT hardware, networking, industry-standard applications and best practices
  • Helpdesk / Customer Service environment
  • Knowledge of Windows 1011 along with setup and troubleshooting of desktops and laptops
  • Network infrastructure and configuration
  • Workstation Imaging and automated software deployment
  • Microsoft Office 365 Suite and Microsoft Teams
  • Strong Customer Service and Communication Skills
  • Empathy and listening
  • High external structure – the ability to work independently and self-manage
  • Desire to help others
  • Effectively communicate with both technical and non-technical users
  • Clear oral and written communications
  • Must manage multiple priorities simultaneously and ensure consistent, high-quality results
  • Must have great attention to detail and follow-through skills
  • Understanding of business fundamentals and company culture and their interface with technology solutions
  • Strong organizational and administrative skills
  • Excellent analytical and reasoning skills
  • Two-year associate degree in information technology

Nice to have

  • MacOS Support
  • Apple Certified
  • MCSE
  • CCNA
  • ITIL
  • BS/BA degree in relevant technical discipline

What we offer

  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D
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