Technology Support Analyst

• Represent Technology to a high standard across all interactions
• Provide a positive Camper experience through rapid response, troubleshooting, analysis and resolution for all incidents reported
• Provide high-quality and consistent day-to-day technical response to Campers for access, software, and hardware
• Provide support and maintenance activities for general environment, and office-based hardware
• Facilitate and continually develop the Camper IT Onboarding Sessions
• Manage the Camper lifecycle - administering, supporting and maintaining Access, Enterprise Software, and Camper Hardware
• Manage the IT Asset lifecycle and inventories
• Contribute to the ongoing success and growth of the team through the identification of enhancements or changes

• proven success and a background in customer support with a genuine interest in technology
• demonstrated success in remote and/or hybrid work environments
• the ability to juggle competing priorities and feel navigating ambiguity is more of a quest than a blocker or challenge
• empathetic
• curious and have an appetite to learn new skills and tools
• self driven
• well versed in the hard-skills required to provide a great support experience
• ability to attend our Melbourne (Richmond) office on a full-time basis

experience supporting Apple devices, MacOS, and SaaS tooling

• Employee Share Options Program
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program available from day 1
• 5 Social Impact Days a year
• MacBooks for you to do your best & a work from home office budget
• Medical insurance coverage for you and your family (Available for US & UK only)