Technology Success Manager Job at Virtuoso (West Malling)

District Success Manager

The Khan Academy Kids team is excited to add a District Success Manager to our t...

Location

United States , San Mateo

Salary:

96800.00 - 108900.00 USD / Year

Khan Academy

Expiration Date

Until further notice

Requirements

3+ years of customer success, account management, or education-focused customer support experience
Deep understanding of teachers and school districts, and a clear passion for education
Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats
Track record of creating dynamic professional learning experiences
Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously
Strong problem-solving skills, including using tools, technology & solutions that involve supporting sustainable and scalable systems
Ability to use data to tell a compelling story, identify needs, and drive adoption
Familiarity with school and district technology ecosystems, including common rostering like Clever, and data solutions
Fluency with early learning pedagogy and learning standards related to PK-2nd-grade classrooms
A proactive approach to support

Job Responsibility

Drive successful district implementations from post-sales throughout the lifecycle of the relationship
Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators
Build adoption plans with clear milestones
track activation and classroom use
run nudges and campaigns to lift usage
Maintain excellent CRM hygiene
capture notes, tasks, and health signals
Understand nuanced school district needs and navigate complex discussions with empathy and confidence
Devise and implement initiatives to encourage teacher and student usage and share them with district customers
Identify and share account expansion opportunities with the Khan Academy Kids district sales leader

What we offer

Competitive salaries
Ample paid time off as needed
8 pre-scheduled Wellness Days in 2026
Remote-first culture
Generous parental leave
An exceptional team that trusts you
The chance to put your talents towards a deeply meaningful mission
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching
Comprehensive insurance, including medical, dental, vision, and life

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Senior Customer Success Manager

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...

Location

United States , Sunnyvale

Salary:

140000.00 USD / Year

eGain

Expiration Date

Until further notice

Requirements

Proven track record in customer success, account management, or consulting roles with enterprise B2B SaaS clients
Deep understanding of AI, automation, and the enterprise technology landscape
Proven ability to manage complex stakeholder relationships
Comfortable presenting business reviews to VPs and C-level executives

Job Responsibility

Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
Build trusted advisor relationships with senior business and IT stakeholders
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI
Drive product adoption and identify expansion opportunities
Transform satisfied customers into vocal advocates and case study partners

What we offer

Stock options

Fulltime

Mid-Market Customer Success Manager

This role requires a seasoned Customer Success Manager to grow our relationships...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Proven ability to own, delight, and grow top customer relationships
Skilled at driving value and retention through a consultative, relationship-driven approach
Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
Comfortable getting into the details and solving problems independently
Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly

Job Responsibility

Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management
Provide day-to-day guidance and support to managed accounts
Expand customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users

What we offer

Comprehensive health plans
A 401k program
Commuter benefits
Professional development
Parental leave
A flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
A variety of internal virtual events to keep employees connected

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Manager, Credit Risk Technology - Release Management

The Collections Platform and Configurations Organization at T-Mobile, USA is cur...

Location

United States , Overland Park

Salary:

112500.00 - 202900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science or other quantitative field or equivalent work experience
5 to 10 years Industry experience in technical deployments, release management and understanding technical process flows
5 to 7 years’ experience in managing high functioning teams
Problem Solving – creativity and the ability to reach insightful conclusions
Communication - Ability to manage relationships, influence and communicate complicated logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of business strategies
Strong presentation skills to large and small audiences
Strong understanding of software development life cycle (SDLC) and software testing methodologies
Proficiency with testing tools and automation frameworks (Selenium/Junit/TestNG/Cucumber) with a strong background in UAT, QA and Unit Testing
Agile Methodologies Knowledge – overall execution relating to all aspects of an agile development life cycle from technical writing of strong requirements, defining the strategy, black log, sprint planning, configuration, testing through deployment and support
Experience with Agile Tools (JIRA/Asana/Rally/Favro/Wrike)

Job Responsibility

Effectively manage a team to achieve results by providing appropriate direction, timely developmental feedback, and coaching, and conducting performance reviews and conversations
Monitor and measure work tasks to ensure deliverables are provided on time and within budget
Interview and hire qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required
Foster an environment where team members identify problems, risks to continually review key business initiatives and find optimal resolutions
Drive continuous development practice improvements across technical disciplines
Work cross-functionally with business teams (internal/external), vendors to drive improvement strategies, execute tactics, and provide support on business-impacting issues
Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules
Build trusted, reciprocal relationships with all levels of leadership and support teams
Facilitate effective and encouraging team relationships
Resolve operational and interdepartmental problems quickly

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Technology Success Manager

Virtuoso

Location:
United Kingdom , West Malling

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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Location:United Kingdom , West Malling

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Job Description:

Job Responsibility:

Requirements:

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