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Virtuoso Logo Virtuoso · IT - Administration

Technology Success Manager

United Kingdom, West Malling 35000.00 - 40000.00 GBP / Year · Job Posted January 20, 2026
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Job Description

We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team. The successful candidate will work closely with customers to align their technology with their business goals, providing strategic guidance and managing risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers. This is a great opportunity for someone with at least 2 years' experience as an account manager in the technology sector (preferably in IT Managed Services) who enjoys building long-term customer relationships and driving business outcomes through technology.

Job Responsibility

  • Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions
  • Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget
  • Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines
  • Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives
  • Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies
  • Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution

Requirements

  • At least 2 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP
  • Strong organisational and communication skills (written and verbal)
  • Ability to build trust with stakeholders at multiple levels within customer environments
  • Basic understanding of information security principles, best practices, and platforms
  • Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations

What we offer

  • Funded Training and Development
  • Flexibility
  • Quarterly Bonus
  • Social Club
  • Great Office Culture
  • Subsidised Gym Membership
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