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The Business Solutions Associate is a driven individual dedicated to supporting Salesforce and custom developed solutions. The Business Solutions Associate reports to the Technology Solutions Lead.
Job Responsibility:
Assist in the design, development, and troubleshooting of custom-coded applications at SPS within and external to SPS Salesforce environment
Plays a key role in driving efficiency by building strong relationships, collaborating across teams, and delivering technology solutions aligned with evolving business needs
Assists with the configuration and maintenance of Salesforce, including supporting the development and optimization of flows, fields, page layouts, record types, custom settings, dashboards, and reports
Assist in obtaining requirements, vetting solutions, developing, documenting, and executing project plans in a controlled and timely manner
Support controlled data cleansing initiatives to align with current processes within our applications
Assists in the creation and updating of procedures for our technological environment, and support the development and execution of technology training for built solutions
Requirements:
Drive to be proficient in Salesforce CRM administration and various Salesforce AppExchange products, such as cloud file services, form builders, and document generators
Experience with specific applications like Box, Conga, Nintex, SurveyMonkey, and Procore is a plus
Willingness to learn and adapt to different code bases to develop custom solutions
Works harmoniously with others with a team-first attitude
The ability to independently think critically and solve problems effectively
Precision and quality to ensure delivering as promised
Has strong oral and written skills
Builds and maintains strong working relationships with peers and management
Interfaces with various SPS employees, vendors, and customers in a friendly, professional, and helpful manner
Balances the needs and requests of many people
Has a professional attitude
Meets deadlines and delivers as promised
Is able to prioritize and manage multiple projects at once
Comfortable with a fast-paced schedule and time-sensitive requirements
Is disciplined
Sets and works to achieve goals without needing to be managed
Identifies and overcomes obstacles and sees tasks through to full completion
Nice to have:
Experience with specific applications like Box, Conga, Nintex, SurveyMonkey, and Procore