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Technology Services Technician

United States, Tucker 60000.00 - 88600.00 USD / Year · Job Posted February 14, 2026
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Job Description

The Technology Services Technician is primarily responsible for installing, maintaining and troubleshooting a variety of network and system and other requests received via ticketing system, email, or other methods. The Technician will coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers. The role includes consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements.

Job Responsibility

  • Installing, maintaining and troubleshooting a variety of network and system and other requests received via ticketing system, email, or other methods
  • Coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers
  • Consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements
  • Perform all configuration related tasks through a ticketed change management process
  • Provide remote office/site design and maintenance support for physical security equipment including cameras, badge readers, video recorders and security alarm and monitoring systems
  • Manage GSOC datacenters support activities by maintaining cable plant and datacenter diagram, responding to server and network issues, and participating in equipment/software upgrades and testing
  • Provide technical support for SCC, ECC and SNOC technologies and support systems to include but not limited to SCADA workstations, video walls and security networks
  • Manage the general maintenance of the Lawrenceville campus
  • Assist with vendor selections, contract and SOW reviews, cost control and strategizing/communicating vendor related risks
  • Work with Power Technology and other FOC management on annual budgeting information, maintaining monthly projections, and development of justifications, cost summaries, and/or executive summaries for the development and administration of contracts and purchases
  • Provide field support services for the Power Technology Operations activities involving LAN/WAN connectivity

Requirements

  • Associates degree in Telecommunications, Electronics, or related field
  • 0-3 years telecommunications experience with expertise in T1, Ethernet and fiber technologies, as well as a basic understanding of routers/switches/firewalls, LAN/WAN, internet, and network management systems
  • Experience with fiber and digital test equipment, such as LAN sniffer, protocol analyzer, and OTDRs
  • Computer literate - proficient in the use of remote access software, MS/Word, Excel, Access, and PowerPoint
  • Has effective organizational and verbal/written communication abilities, active listening, critical thinking skills
  • Travel: 50-70%

Nice to have

Hands on experience with fiber optic installation, terminations and splicing a plus but not required

What we offer

  • Comprehensive medical, dental, and vision coverage
  • Strong retirement program
  • Career development
  • Flexible work schedules
  • Company vehicle usage provided

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