Technology Services Field Technician I - II

The Technology Services Field Technician is primarily responsible for installing, maintaining and troubleshooting a variety of network and system and other requests received via ticketing system, email, or other methods. The Technician will coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers. The role includes consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements. This position performs all configuration related tasks through a ticketed change management process to ensure proper approval and accurate documentation of changes are captured. As needed after hours (on call) support is required to support a 24/7 environment. Requires 50-70% travel through the state of Georgia.