Technology Services Engineer

• Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects
• Build trusted client relationships through clear communication and solution-oriented engagement
• Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms
• Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction
• Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution
• Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams
• Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure
• Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security
• Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise)
• Mentor junior engineers and share best practices to improve team knowledge and performance

• Proven experience managing client relationships in a technical or managed services setting
• Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity
• Demonstrated success in technical project leadership and client-facing solution delivery
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms
• Strong time management and multitasking skills to balance multiple clients, tickets, and projects
• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline

Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays