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Tier4 Group Logo Tier4 Group · IT - Administration

Technology Services Engineer – Endpoint Protection

United States, Alpharetta, Georgia · Job Posted December 13, 2025
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Job Description

Immediate need for an Endpoint Protection Tech Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care! Own endpoint security and patch compliance across several MSP client environments. You will plan, test, deploy, and monitor OS/app updates; deploy, manage, and tune EDR/XDR; validate vulnerability findings; and lead/execute incident response playbooks for malware, ransomware, and insider risks. The role blends hands-on tooling, automation, and client-facing communication to measurably raise security posture and maintain compliance.

Job Responsibility

  • Patch management at scale: Build ringed deployment strategies, pilots, and phased rollouts
  • schedule maintenance windows
  • handle approvals/rollback
  • track patch compliance SLAs across Windows (and macOS where applicable) via various ITSM tools
  • Application & driver updates: Package, test, and deploy third-party updates (e.g., browsers, runtimes)
  • manage superdense and compatibility issues
  • EDR/XDR operations: Deploy and maintain EDR/XDR
  • configure policies, prevention/visibility settings, exclusions, device control, and rules
  • monitor detections and contain/isolate endpoints
  • Threat hunting & investigations: Use ITSM tools (Advanced Hunting / KQL) to identify IOCs, suspicious behaviors, lateral movement, and persistence
  • document findings and recommendations
  • Incident response: Execute playbooks (triage → containment → eradication → recovery)
  • coordinate with clients and internal teams
  • produce RCAs and hardening actions post-incident
  • Vulnerability management: Validate scan results from ITSM tools
  • prioritize by CVSS/exploitability, assign owners, track remediation/exception justifications, and report aging
  • Endpoint hardening: Apply baselines (CIS-aligned where applicable), BitLocker, local admin control, Credential Guard/LSA protections, firewall policies, Wi-Fi/proxy/SSL inspection considerations
  • Automation & reporting: Script with PowerShell and APIs/Graph to automate deployments, compliance checks, evidence packs, and exceptions
  • publish dashboards (compliance %, MTTP, EDR coverage, vuln aging)
  • Change & documentation: Follow CAB/change control
  • maintain runbooks, SOPs, and client security review decks
  • ensure ticket/time-entry hygiene in PSA
  • Client communication: Lead security check-ins/QBRs, advise on risk and prioritization, and translate technical outcomes into business impact and next steps

Requirements

  • 3+ years in an MSP or multi-tenant environment focused on endpoint security and patch management
  • Hands-on expertise with device management tools
  • Operational experience with EDR/XDR and vulnerability tools for Endpoints including policy tuning, incident handling, and containment
  • Intermediate PowerShell for automation and reporting
  • Solid fundamentals in Windows endpoint administration, AD/Entra device compliance, networking basics and change management
  • Clear, concise communication: comfortable leading client-facing security reviews and incident updates

What we offer

  • Competitive salary
  • comprehensive benefits (medical, dental, vision, life, disability, 401(k) match)
  • robust PTO
  • Impactful work: your projects directly support the systems that power healthcare delivery
  • Close collaboration with experienced engineers and IT leaders across infrastructure, cloud, and security
  • Opportunity to shape and scale project delivery practices in a growing MSP environment
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