Technology Services Engineer – Data Protection & Disaster Recovery

• Own backup, restore, and resiliency outcomes for all MSP clients
• act as the primary technical liaison for backup/DR platforms and service delivery
• Veeam platform ownership: design, configure, and maintain Veeam Backup & Replication (SOBR, backup copy, replication, Instant Recovery, SureBackup labs)
• manage repositories, retention, encryption, and job health
• Immutable off-site copies: build and operate (bucket policies, retention/immutability, lifecycle/usage controls) as the off-site tier
• Monitoring & compliance reporting: implement and tune end-to-end success/failure monitoring, alerting/escalation, daily health checks, and compliance evidence packs
• 3-2-1 architectures: design and run three-copy / two-media / one off-site strategies using NAS appliances (QNAP/Synology) for local copy and off-site
• document RPO/RTO per workload
• Recovery testing & documentation: execute regular restore drills (file/VM/app-item, Instant Recovery, SureBackup verification), record results, and maintain DR runbooks with clear owners and contact trees
• Incident response & escalation: lead backup/restore and DR events (containment, comms, status cadence, executive updates), perform RCA, and drive corrective and preventive actions
• Optimization & capacity planning: forecast storage and license consumption (SOBR extents, NAS growth, usage), reduce failure rates, and tune schedules/windows for performance and cost
• Automation & tooling: script deployments and reporting (e.g., PowerShell/API) for job creation, compliance checks, and evidence generation
• improve alert fidelity and self-healing where practical
• Server & platform coordination: align with server/virtualization teams on patch cycles, maintenance windows, and planned reboots to protect backup integrity and meet SLAs
• Security & governance: enforce RBAC/least privilege, MFA, key handling, and immutability standards
• maintain audit-ready artifacts for SOC 2/HIPAA and client policies
• Collaboration & L2–L3 support: partner with internal engineering on escalations and root-cause analysis
• provide clear remediation plans and client-facing service reviews with metrics
• KPI ownership: track and publish backup success %, restore SLAs, test cadence, RPO/RTO attainment, immutable coverage %, and time-to-resolve—surfacing risks and improvement opportunities
• Documentation hygiene: keep runbooks, inventories, schedules, and change records current in the knowledge base
• ensure clean ticket/time entry in PSA
• Participate in on-call/escalation rotations as required

• 2+ years in an MSP setting focused on backup/DR and Windows server environments
• Deep Veeam proficiency
• Solid grounding in Windows Server/AD, virtualization (preferably Hyper-V, working knowledge of VMware), storage (SMB/NFS, iSCSI), networking basics, and change control
• PowerShell and basic API/JSON skills to automate deployments, checks, and reports
• Security & compliance mindset: RBAC/least privilege, MFA, encryption in transit/at rest, audit artifacts for SOC 2/HIPAA
• Excellent documentation and incident communications
• willing to support maintenance windows/on-call

VMCE Cert is a plus

• Competitive salary
• comprehensive benefits (medical, dental, vision, life, disability, 401(k) match)
• robust PTO