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Migrant Help Logo Migrant Help · IT - Administration

Technology Services Assistant Manager

United Kingdom, Dover Employment contract 43000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies.

Job Responsibility

  • Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues
  • Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required
  • Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk
  • Provide remote and on-site technical support to colleagues across multiple locations where necessary
  • Be accountable for Technology's operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time
  • Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate
  • Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base
  • Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes
  • Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager
  • Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance
  • Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes
  • Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems
  • Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model
  • Monitor and manage support and reporting for ClearVoice colleagues supported by this role

Requirements

  • Working knowledge of Windows 10, 11 and Server operating systems
  • Working knowledge of MDM across Android and IOS operating system
  • Extensive experience with Active Directory (AD) and Azure AD
  • Project resource experience to assist with the implementation of new systems

What we offer

  • 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme
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  • Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues
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  • Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes
  • Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager
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