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Technology Service Manager

bankofireland.com Logo

Bank of Ireland

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Location:
Republic of Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the Technical Services Owner for Digital Services, you will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function, you will assess the impact of all change including design, volume, currency and security requirements. Digital Services are at the heart of our relationship with our customers and form our most strategic channel.

Job Responsibility:

  • Maintain the Intellectual Property (IP) for the DSO area including end to end knowledge management from an infrastructure, middleware and application perspective
  • Assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered
  • Challenge our Service Partners and 3rd parties to ensure proactive and effective service delivery
  • Keep abreast of technical developments and tooling that could assist the Bank, develop expertise in the Bank's diagnostic tools and recommend proactive service monitoring improvements
  • Support the drafting and review of Group IT risks where required
  • Represent Digital Services Operations area at ARB

Requirements:

  • Excellent communication skills with the ability to influence others, with strong attention to detail
  • Experience in working with multiple vendors, third party suppliers, and cross functional teams
  • Strong customer focused mindset and proven appreciation for risk management
  • Consistently demonstrate a continuous improvement approach
  • Proven experience presenting service improvement initiatives and discussing technical issues with both technical and non technical audiences at all levels
  • Good understanding of Site Reliability Engineering (SRE) practices
  • Experience working in cross functional environments to deliver faster, more reliable, and resilient services
  • Technical capabilities span automation and self healing solutions
  • Hands on experience with technologies such as AWS Cloud, ECS, React, Spring Boot, MuleSoft Flex Gateway, MuleSoft, MQ, HID ActivID, AppDynamics, Grafana, Splunk, ELK, Bitbucket, Jira, and Confluence
  • Site Reliability Engineering certification
  • DevOps Certification or equivalent
  • Cloud Service Architecture Certification or equivalent
  • Mulesoft Certification
  • REACT Certification
  • AI Certification
  • Observability tooling (e.g. App Dynamics / Grafana, Splunk) configuration and dashboard creation
What we offer:
  • Hybrid working
  • 23 days annual leave
  • Excellent pension contributions
  • 6 months paid maternity leave
  • Innovative fertility and surrogacy policy
  • Working parent and carer supports
  • Substantial health insurance contribution
  • Employee assistance program
  • WebDoctor
  • Financial wellbeing coaches
  • Support to pursue educational and professional qualifications
  • Competitive pay package
  • Premium pension contribution
  • Pay reviews & profit-share scheme
  • Flexible leave: buy or sell your days
  • Support for professional qualifications
  • Award-winning career framework
  • Clear pathways for development and progression

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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