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Technology Service Contracts Manager

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Virgin Atlantic

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Location:
United Kingdom , Crawley

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service, value and innovation across a complex multi-million pound portfolio. As Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance.

Job Responsibility:

  • Managing strategic relationships with global IT vendors and service providers
  • Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions
  • Monitoring supplier performance against contractual obligations, SLAs and KPIs
  • Driving service improvement initiatives and resolving supplier-related issues
  • Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
  • Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities
  • Identifying opportunities for cost optimisation and supplier consolidation
  • Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk
  • Maintaining accurate contract records and ensuring alignment with governance stan

Requirements:

  • Significant experience in IT contract and supplier management
  • Proven track record of successful negotiation and cost reduction
  • Strong financial and commercial management capability
  • Experience managing SLAs, supplier performance metrics and contractual obligations
  • Excellent stakeholder management and communication skills
  • Strong analytical skills and attention to detail
  • Degree qualified or equivalent professional experience
  • Advanced Microsoft Office skills including Excel and PowerPoint

Nice to have:

  • Experience working with a broad IT supplier ecosystem
  • Knowledge of CMM or similar maturity models
  • Project management experience

Additional Information:

Job Posted:
May 13, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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