Technology Service Area Manager - Service Management & Operations Job at IKEA (Bangalore)

Prime Services Technology Program Manager

Prime Services Technology supports a rapidly growing business that uses technolo...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5- 8 years of relevant experience
Understanding and exposure to Data Quality improvement initiatives
Excellent communication and presentation skill, business user interaction, issue management and status update
Experience in collaborating with cross-functional teams and work with business users
Significant exposure to structured project management techniques and familiarity with Agile or Waterfall methodologies
Expertise on Microsoft Project, Visio, PowerPoint presentation, Confluence, JIRA
Experience managing and delivering complex technical projects
Strong technical background, experience with Software Development Lifecycle and experience managing stakeholders in a global and dynamic environment
Strong listening, presentation, communication, interpersonal and influencing skills to influence a wide range of audiences and gain consensus among staff
Superior planning, organization, project management and analytical skills as well as attention to detail

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Drive multiple projects simultaneously requiring the ability to multi-task
Understanding Business priorities and working as a liaison between Business and Development teams
Track/monitor day-day project status changes and prioritization changes
Executive reporting on project statuses and roadmaps for technology and business partners and sponsors
Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function
and requires basic commercial awareness
Ensures essential procedures are followed and contributes to deﬁning standards
Manage expectations and apply sound ethical judgment regarding personal behavior, conduct and business practices
Install a culture of continuous process improvements by applying lessons learned from recent projects to future projects

Fulltime

Lead Analyst for Cash Services Operations

The Lead Analyst for Cash Services Operations is a strategic professional respon...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Significant industry experience required
Demonstrated subject matter expertise in multiple or specific skill sets, business areas, or products (risk & controls, senior management presentation, stakeholder management, analytics)
Fluency in English - written and verbal
Advanced usage of Microsoft products (Excel, PowerPoint, Word)
Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
Execution focused mindset to overcome obstacles and minimize bureaucracy
Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
Impeccable integrity and judgment

Job Responsibility

Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
Stay abreast of developments within the firm’s transformation and control initiatives, considering their implications for the role and the business
Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
Be accountable for the integrity of processes, operations, and associated results
may include responsibility for planning, budgeting, and policy formulation within the area of expertise
Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident, recommending and implementing solutions
Investigate various scorecards and performance management tools to mitigate exposure (risk/financial/regulatory)
design and implement monitoring reports and tools as needed
Continuously identify and drive opportunities to improve and strengthen organizational delivery by overseeing and developing various governance frameworks and tools
Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the group

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines

Fulltime

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
Ability to drive holistic operational processes and cross product technical solutions across product areas
Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
Proven Project management skills focused on technical solutions delivery
Operate with a product and solutions mindset
Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
Must possess highly professional presence
Excellent communication and relationship-building skills
Must possess ability to lead working sessions and senior client presentations
Ability to drive consensus and manage differing points of view with composure

Job Responsibility

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements

Fulltime

Audit Manager - Operational Risk Management

The Audit Manager is an intermediate level role responsible for performing compl...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A suitable level of Internal Audit experience ideally coupled with Risk Management Financial Services experience working within a global model and cross-regional teams
Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
Self-Starter to proactively identify risks in the business
Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
Effective verbal, written and negotiation skills
Effective project management skills
Effective influencing and relationship management skills

Job Responsibility

Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
Collaborate with teams across the business and determine impact on overall control environment and audit approach
Manages audit activities for components of Operational Risk Management, including a portion of the audit annual plan
Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

This is a fantastic opportunity to gain exposure to many parts of the business and to use your technical skills in a different way
This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward

Fulltime

Manager, Infrastructure Operations

As the Manager of Operations at KAYAK, you will be a pivotal part of our team, r...

Location

United States , Concord

Salary:

Not provided

KAYAK

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in operations management within technology or a related field, with a proven track record of managing successful operational projects
Experience with direct oversight of Data Center management and operations
Proficiency with relevant tools and technologies used in operational management, such as network management systems, data analytics, and security protocols
Strong leadership and team management abilities, capable of mentoring and guiding team members
Excellent interpersonal and communication skills and ability to collaborate across diverse teams and collaborators
Strong analytical skills with the ability to solve complex operational issues and drive effective solutions

Job Responsibility

Oversee and ensure efficient day-to-day operations for KAYAK’s services. This includes managing infrastructure, deployment, monitoring security issues and accessibility
Data Center management including, but not limited to, project management of larger, more long-term and daily projects, maintaining the center and vendor relationships, and purchasing of hardware and software
Manage and mentor a team of operations engineers, fostering an innovative and collaborative working environment
Identify areas for operational improvement, implement standard processes, and streamline operational workflows to enhance productivity and efficiency
Lead critical operations projects from conception through to execution, including process optimization initiatives and adherence to project timelines
Work closely with cross-functional departments such as IT, Engineering, and Security to ensure efficient operations and integration
Serve as the primary point of contact for operational queries and issues, ensuring timely resolution and maintaining high standards of service
Oversee the budgeting for operations-related activities, ensuring resource allocation is effective and within budget

What we offer

Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth: Development Dollars
Leadership development

Fulltime

Business Operations Manager

The Business Operations Manager is a cross-functional role focused on building, ...

Location

United States , Dallas

Salary:

Not provided

Tax Advisors Group

Expiration Date

Until further notice

Requirements

7–10 years of process optimization work with experience in operational areas like document administration, client service delivery, project management, risk management, and/or technology business analyst/product manager roles
Strong analytical and problem-solving skills
Proficiency in Microsoft Office applications including Microsoft Excel
experience with business process mapping software (e.g, Visio, Lucidchart)
Excellent communication skills – verbal and written
Ability to work in ambiguous situations, leveraging various frameworks to create structure
Ability to work cross-functionally and drive results through influence
Organized, dependable, and detail-driven
ability to work well under time constraints
Demonstrated success in optimizing operational processes and/or implementing workflow enhancements

Job Responsibility

Build in-depth cross-functional knowledge of the key business processes and intersections, and critical “get rights” for high-quality delivery of services to clients, and minimizing firm’s business risks
Identify opportunities, inefficiencies, and risk areas across workflows and propose people, process, and/or technology improvements in partnership with leadership
Optimize and document end-to-end critical processes using a standard application, including incoming mail workflows (opening, logging, scanning, routing, archiving, cross-functional handoffs, and service-level expectations) and outgoing rendition processing (standard and special handling)
Partner with IT, Property Tax Consulting, and Client Success to enhance systems, integrations, and automation, troubleshoot system/process issues and coordinate resolution with internal and external (e.g., Quadient) partners
Develop and maintain standard operating procedures (SOPs) to promote consistency and knowledge sharing
Track and report workload metrics (volume, turnaround time, error rate) to improve visibility and accountability
Lead or assist with training, onboarding, and cross-training team members to ensure coverage and duplicity
Collaborate closely with leadership on special projects

What we offer

Competitive base salary, with incentivized earning potential
401(k) matching plan, Medical/Dental/Vision Plan
Paid time off, Winter Break Company Close, Social Events
Fitness Center
Mileage Reimbursement
Hybrid Work Schedule

Fulltime

Event Operations Manager - Banquet

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Los Angeles

Salary:

68000.00 - 85000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Service Manager - Software Defined Networking

We are seeking an experienced Service Manager for Software Defined Networking (S...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies
Strong understanding of ITIL best practices, service operations, and IT governance frameworks
Experience managing large-scale enterprise network infrastructures in complex environments
Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
Ability to translate technical concepts into business-oriented discussions
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus
EU citizenship

Job Responsibility

Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
Lead incident, problem, and change management processes for SDN services
Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
Manage vendor relationships, ensuring service providers adhere to performance commitments
Provide clear, data-driven reports on service performance, risks, and improvement plans
Identify areas for automation and efficiency in SDN operations
Support the adoption of emerging SDN technologies to improve agility, security, and scalability
Ensure effective knowledge management and documentation within the service team

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Technology Service Area Manager - Service Management & Operations

IKEA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 22, 2026

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