Technology Product Manager, Citi

Citi

Location:
United States, Tampa

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

125600.00 - 188400.00 USD / Year

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Job Description:

The Document Master Central (DMC) is Citi's AI-powered centralized document management platform, designed to revolutionize how documents are handled across the organization. DMC seamlessly integrates secure document storage, intelligent classification, and rapid data extraction, enabling teams to access the right data and content effortlessly. By leveraging advanced AI & LLM solutions, DMC streamlines document workflows, enhances operational efficiency, and ensures compliance with regulatory requirements. It serves as a critical tool for managing client-related documents, maintaining data lineage, and supporting Citi's commitment to innovation and excellence in document management.

Job Responsibility:

Own the product lifecycle end-to-end - from discovery to delivery to post-release feedback
Conduct market, user, and stakeholder research to inform product strategy
Gather requirements to define epics and user stories, and maintain a well-groomed backlog in JIRA
Serve as the Product Owner for Agile squads, collaborating with development teams, testers, UX designers, and business SMEs
Use LLMs and AI tools to enhance research, documentation, acceptance criteria, testing, release notes, and internal communication
Partner with internal teams (Risk, Compliance, Architecture) to align on data governance, model usage, and security protocols
Translate complex technical capabilities into clear business value and client impact
Analyze product metrics, user behavior, and feature success
iterate for optimal product performance
Help drive DMC’s transformation into a scalable, AI-friendly enterprise platform
Leads the working backwards documents for a platform product release
Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
Defines and measures the KPIs for a platform product
Is able to make trade-off decisions on multiple platform products in a portfolio
Develops business and platform requirements for either one platform component of a large platform product or a narrow product
Leverages tools such as Ignite for reusability of APIs and platform services
Determines release goals for a narrow platform product or a component of a large product
Identifies best practices for continuous product development improvement
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6+ years of relevant experience in Product Manager or Product Owner in a tech-focused organization
Proven experience as a Product Owner - refining backlogs, running sprints, writing epics and user stories, using JIRA/Confluence
Demonstrated ability to write clear user stories, define MVPs, and manage backlogs
Strong collaboration and stakeholder management skills - especially across business, tech, and compliance teams
Experience working closely with software development teams
hands-on coding or dev background preferred
Deep familiarity with Large Language Models (e.g., GitHub Copilot, Gemini) and how they can be applied to day-to-day product workflows
Ability to operate effectively in a highly regulated, security-sensitive environment
Significant experience building complex business and/or transactional models
Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Nice to have:

Prior experience in financial services or enterprise software
Familiarity with data governance, document lifecycle management, or enterprise content management platforms
Experience integrating Artificial Intelligence (AI) or Machine Learning (ML) models into product workflows
Working knowledge of prompt engineering, embeddings, or agent frameworks is a plus

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
July 30, 2025

Expiration:
August 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technology Product Manager