Technology Operations Senior Manager, Wells Fargo

Wells Fargo

Location:
United States, Chandler ▼
Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking an experienced hands-on Senior Operations Manager to join our 'Chief Technology Office' and lead our provisioning operations team(s). This leader must build and uplift a state-of-the-art platform team to deliver a seamless customer/application teams experience during provisioning of technology platforms. As a senior manager, you will build/lead a team to manage operations metrics, improving operations practices, managing platform with support and roadmap activities, that will drive operations excellence and reduced operational costs

Job Responsibility:

Manage, coach, and develop a team of operations managers/leads and experienced operations engineers in specialized domain areas
Manage and resolve multiple incidents by identifying troubleshooting techniques to resolve it timely and facilitate with multiple teams and operations engineers
Collaborate with, partner with and influence Product Managers/Engineers to drive user satisfaction, influence operations requirements and priorities in the product roadmap
Manage platform supporting/maintenance activities (Certificates, Patch/Upgrade, Document, etc.), call rotation with after hours support, perioding system reviews, business platform reviews, risk and compliance tasks, security and vulnerability management tasks, and technical process controls with reports
Manage and improve Operational Readiness practices, observability dashboards for platform delivery tasks and taking decisions on technical changes/enhancements
Manage Production stability as key objective for all managed platforms and managing change & problems management tasks as per defined rules & guidelines
Interact directly with third party vendors and technology service providers
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in platform operations
Hire, build and guide a culture of talent development to have the specialized platform operations experience and skills required to effectively support the provisioning services to meet business objectives

Requirements:

6+ years of Technology Operations experience or equivalent demonstrated through work experience, training, military experience, education
3+ years of Management experience
5+ years of Platform Operations/Service Management technology experience includes Database and Middleware management, incident and change management for enterprise platforms
Experience with one or more platforms: Microsoft Azure, Dell systems, HP Systems, Redhat OS, Windows OS
Experience managing enterprise cloud or non-cloud platforms (includes Database, Middleware areas), including upgrades, migrations, or system implementations and automated scripts/tools/libraries
Demonstrated hands on abilities on modern platforms – ex. private/public cloud, CaaS/IaaS/PaaS/SaaS platforms/services, etc.
Strong technical and operations background supporting large scale platforms/systems
Improving operations practices by collaborating with product and engineering team
Manage platform vendors for support, security, product roadmaps and other areas
Meet SLA and SLOs of Operations metrics and improving production stability metrics
Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders
Build diverse teams to tackle multiple incidents and improve mean-time-to-resolve incidents
Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind
Thrive in a collaborative environment involving different stakeholders

Nice to have:

Experience with one or more platforms: Microsoft Azure, Dell systems, HP Systems, Redhat OS, Windows OS
Experience managing enterprise cloud or non-cloud platforms (includes Database, Middleware areas), including upgrades, migrations, or system implementations and automated scripts/tools/libraries
Demonstrated hands on abilities on modern platforms – ex. private/public cloud, CaaS/IaaS/PaaS/SaaS platforms/services, etc.
Strong technical and operations background supporting large scale platforms/systems
Improving operations practices by collaborating with product and engineering team
Manage platform vendors for support, security, product roadmaps and other areas
Meet SLA and SLOs of Operations metrics and improving production stability metrics
Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders
Build diverse teams to tackle multiple incidents and improve mean-time-to-resolve incidents
Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind
Thrive in a collaborative environment involving different stakeholders

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Technology Operations Senior Manager